Richa Mohan

Operations Associate

Delhi, India7 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in operational and compliance strategies in fintech.
Proven track record in managing complex workflows and client relationships.
Strong foundation in regulatory compliance and risk management.

Stackforce AI infers this person is a Fintech compliance and operations expert with a focus on regulatory frameworks.

Contact

Skills

Core Skills

Compliance ManagementOperations ManagementCustomer SatisfactionProblem SolvingRisk Management

Other Skills

AML ScreeningBankingBusiness AnalysisCRM AdoptionClient Relationship ManagementCommunicationCritical ThinkingData AnalyticsDispute ResolutionDocumentationFinTechIdentifying TrendsKey Performance IndicatorsLeadershipLegal Compliance

About

Strategic and process-driven professional with a strong foundation in building scalable workflows, operational models, playbooks, and growth strategies across fast-paced environments. Adept at solving complex business problems through structured planning, cross-functional collaboration, and a deep understanding of organizational dynamics. Experienced in working with fintechs, banks, and evolving financial institutions, with a solid grasp of regulatory considerations and execution focused decision-making. Known for bringing clarity to ambiguity, driving efficiency, and enabling sustainable business outcomes.

Experience

Rezo.ai

Manager

Jan 2025 – Present · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

Recur club

2 roles

Assistant Manager

Promoted

Apr 2024 – Jan 2025 · 9 mos

🚀 Spearheaded operational and compliance strategies, ensuring seamless service delivery for clients in the fintech space.
💸 Managed collections workflows, optimizing recovery rates and improving overall operational efficiency.
📝 Oversaw end-to-end KYC and compliance for 250+ companies, ensuring a smooth onboarding journey.
👩‍💻 Drove process improvements by leveraging data analytics to enhance collection strategies and client servicing.
💪 Developed and nurtured client relationships, providing support and insights to help clients achieve business objectives.

Operational StrategiesCompliance ManagementData AnalyticsClient Relationship ManagementOperations Management

Associate

Jul 2022 – Jan 2025 · 2 yrs 6 mos

Better.com

Transaction Coordinator

Mar 2021 – Jul 2022 · 1 yr 4 mos · Gurugram, Haryana, India

🏡 Handled real estate transactions end-to-end for the US market, ensuring smooth and timely closings.
⚙️ Improved internal processes and CRM adoption across teams, driving efficiency and better data visibility.
👩‍💼Supported 30+ agents across multiple US states, delivering real-time insights to enhance performance.

Real Estate TransactionsProcess ImprovementCRM AdoptionOperations ManagementCustomer Satisfaction

American express

Dispute Analyst

Aug 2019 – Jan 2021 · 1 yr 5 mos · Gurgaon, Haryana, India

👩‍🏭 Resolved complex customer disputes with a strong focus on turnaround time and satisfaction.
🔍 Identified patterns through customer feedback and suggested workflow improvements.
👩‍💻 Maintained compliance with AMEX’s regulatory standards and contributed to service quality enhancements.

Dispute ResolutionRegulatory ComplianceWorkflow ImprovementCompliance ManagementProblem Solving

Royal bank of scotland business

Analyst

Apr 2018 – Aug 2019 · 1 yr 4 mos · New Delhi Area, India

🛡️Conducted AML screenings and risk checks to ensure global compliance.
⚠️ Reviewed high-risk alerts using FircoSoft to detect potential financial threats.
📝Ensured SLA adherence and audit readiness through precise documentation.

AML ScreeningRisk ManagementDocumentationCompliance Management