Oct 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Gather and analyse client requirements, defined use cases, and translated them into functional application workflows using the Vahana Cloud platform.
• Serve as a Subject Matter Expert (SME) for the platform—delivering product demos, Proofs of Concept (POCs), and workshops to guide clients through solution adoption.
• Contribute to the Customer Support and Revenue Assurance (CSRA) team by conducting data analysis, generating reports, and optimizing processes to ensure revenue accuracy and operational efficiency.
• Performe competitor and market research to align platform capabilities with evolving client and industry expectations.
• Support pre-sales activities by demonstrating product value to potential clients and providing data-driven recommendations to improve product usability and customer adoption.
• Support the organization’s SOC2 compliance initiative by managing data requirements, preparing documentation, and presenting findings to external auditors and internal stakeholders.