Jigyasa Bhayana

Associate Consultant

Haryana, India1 yr 11 mos experience

Key Highlights

Achieved 95% client retention rate through exceptional service.
Led QA processes reducing post-release issues by 20%.
Developed a full-stack application enhancing user engagement.

Stackforce AI infers this person is a SaaS-focused professional with strong skills in product operations and customer success.

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Skills

Core Skills

Product OperationsCustomer SuccessFull-stack DevelopmentWeb Development

Other Skills

BootstrapC (Programming Language)Cascading Style Sheets (CSS)Client RelationsCommunicationCross-functional CoordinationCustomer EngagementCustomer Relationship ManagementData AnalysisData ManagementData StructuresDebuggingDeep LearningEngineeringEnglish

About

All about driving seamless product experiences, thrive at the intersection of product operations and customer success. With expertise in data analysis, QA testing, and customer relationship management, I leverage insights to improve product functionality and user satisfaction. Open to networking and exploring new opportunities!

Experience

Home credit india

Senior Analyst

Apr 2025 – Present · 11 mos · Gurugram, Haryana, India · On-site

Zeko ai

Product Operations & Customer Success

Dec 2023 – Dec 2024 · 1 yr · Noida, Uttar Pradesh, India · On-site

Analyzed data to track KPIs, uncovering trends and providing actionable insights that supported
strategic decision-making, resulting in a 15% improvement in operational efficiency.
Conducted quality assurance (QA) processes, including testing new product features and identifying
system bugs, which led to a 20% reduction in post-release issues.
Managed a portfolio of client accounts, serving as the primary point of contact for customer support,
and achieved a 95% client retention rate by delivering exceptional service.
Collaborated with technical teams to address client issues and integrate feedback, ensuring seamless
product functionality and alignment with user needs.
Coordinated cross-functional efforts to deliver customized solutions for key clients, resulting in a
10% increase in customer satisfaction scores.

Data AnalysisQuality Assurance (QA)Customer Relationship ManagementCross-functional CoordinationProduct OperationsCustomer Success

Think future technologies

Software Intern

Nov 2021 – Jan 2022 · 2 mos

Built a full-stack IMDB clone with React, Node.js, and MongoDB, featuring user authentication,
movie database, and review functionality.
Implemented front-end features such as search functionality, movie listings, and user reviews using
React.
Designed back-end APIs for authentication, data retrieval, and review submissions using Node.js
and Express.

ReactNode.jsMongoDBFull-Stack Development

Paavi

Web Developer

Apr 2021 – Jul 2021 · 3 mos · Delhi, India

Developed and maintained a responsive WordPress website for Paavi, ensuring seamless design
integration and user-friendly navigation.
Tested and debugged to ensure cross-browser compatibility and optimal user experience.

WordPressTestingDebuggingWeb Development