Oct 2020 – Mar 2025 · 4 yrs 5 mos · Singapore

• Frasers Property is a multi-national company that develops, owns and manages a diverse, integrated portfolio of properties. Listed on the Main Board of the Singapore Exchange Securities Trading Limited and headquartered in Singapore, the Group has total assets of approximately S$38.7 billion as at 31 March 2020. Our assets range from residential, retail, commercial & business parks, to industrial & logistics in Southeast Asia, Australia, Europe and China. Our well-established hospitality business owns and/or operates serviced apartments and hotels in over 70 cities across Asia, Australia, Europe, the Middle East and Africa.
• As the VP - IT Infrastructure & Security Operation Lead, I perform the following:
• Lead the Group IT Infrastructure & Security team and outsourced service providers to provide essential enterprise infrastructure services in the area of:
• Service Desk Management
• Data Center Operation Management
• Cloud Infrastructure and Platform Service Management
• End User Computing and VIP Support Management
• Digital Workplace Support Management
• IT Service Management and Governance
• Cybersecurity Operations
• Review, support and endorse infrastructure/security architecture, infrastructure resource planning, infrastructure performance and system hosting environment focusing on Hardware & Cloud Infrastructure, Operating Systems, Virtualization, Storage and Backup in support of new application systems.

Feb 2020 – Oct 2020 · 8 mos · Singapore

• Singapore is building the world’s first Smart Nation, with fuller use of technology to live, work and play, resulting in improved quality of life for individuals; business opportunities for enterprises and an anticipatory government that uses technology to better serve and anticipate citizens’ needs. GovTech will continue enhance our national capabilities, ensuring that the key enablers are in place to enable citizens, businesses and government agencies to leverage technology to make lives better in a Smart Nation.
• As the Technical Services Lead (Application Infrastructure Services), I perform the following:
• Lead a team of Application Infrastructure Service Consultants and outsourced service providers to provide essential enterprise level application infrastructure services to Public Service agencies.
• Review, support and endorse infrastructure architecture, infrastructure resource planning, infrastructure performance and system hosting environment focusing on Hardware Infrastructure, Operating Systems, Virtualization, Storage and Backup in support of new application systems at Public Service agencies.
• Identify opportunities to optimise delivery and achieve standardisation of application infrastructure services across Public Service agencies to reduce operations overheads.
• Drive, monitor and oversee application infrastructure services and projects across Public Service agencies and assign resources to ensure smooth operations.
• Subject matter expert on application infrastructure technology to coach and mentor Application Infrastructure Service Consultants through new and routine tasks.
• Oversee the competency development of Application Infrastructure Service Consultants according to the training and competency development roadmap established.

Sep 2015 – Feb 2020 · 4 yrs 5 mos

• DFS Group Limited is the world's leading luxury retailer catering to the traveling public. DFS worldwide network consists of 420 duty free stores across four continents and 11 countries, including 17 international airports, 14 downtown T Galleria by DFS stores, as well as affiliate and resort locations.
• I am responsible for lifecycle and stewardship of the DFS's digital infrastructure architecture. I serve as the global lead systems and infrastructure architect, including the design, implementation, operations and disaster recovery aspects of network, server, storage and virtualization technologies for the data center environment and associated hybrid cloud infrastructure. I also provide technical consultation and guidance to the Business Systems PMO teams for implementation of complex digital 24/7 systems in-line with DFS's e-commerce standards and methodology.
• I've lead various internal/vendor technical teams & consultants in completing the following key projects:
• Infrastructure:
• Data Center Sourcing RFP (Hybrid Cloud Solution)
• DC Migration (Hybrid Cloud)
• Migration to Office 365
• Cloud Security Solutions (SIEM/CDN/WAF/Secure Application Access)
• CASB (Cloud Access Security Broker)
• Serverless Architecture
• Bots Automation
• Digital:
• Travel Industry Portal v1 / v2
• Electronic Travel Retail e-Commerce
• Digital Black Book (Mobile Computing)
• WeChat MiniProgram
• API Gateway (APIGEE)
• Unified Customer Portal (MyAccount)
• Airport Stores' Digital Walls
• Enterprise:
• Product Information Management System
• Supply Chain Management System (Merchandise & Assortment Planning)
• Operational Data Store (Hadoop)
• Cloud Business Intelligence
• SAP S4 HANA
• Electronic Invoicing System
• Global POS Backend Infrastructure
• CRM:
• Customer Identity Access Management (CIAM)
• SaleForces Cloud Integration

Mar 2013 – Jul 2015 · 2 yrs 4 mos

• IBM Lead Architect – Avaloq Sourcing Asia Pacific
• I have translated the presales solution into delivery design documents and ensure the successful integration of more than twenty technologies in the area of network, server & storage, security, service management, monitoring, database, web application. This is the largest IBM ITS managed service project in Singapore.
• I have lead various technical teams for technical delivery and provide technical guidance to the teams towards achieving the contractual solution delivery.
• IBM Delivery Technical Architect – ITS Projects
• I have lead the IBM technical teams in successfully completing the below projects:
• LTA Project - Provision of Ticketing Back Office System
• LTA / MSI Project – EZ Link Enterprise System
• Singapore Pools Integrated SAP Netbackup Project
• Global Nestle SAP HANA Hosting (Singapore SoftLayer DC)
• IBM Lead Architect – Bank of Tokyo Mitsubishi UFJ (BTMU)
• Core Member of BTMU Architectural Board
• I provided architectural support for the following phase one implementation projects:
• o Data Center Network (DC / LAN / MAN / WAN)
• o System Operation (Zabbix / Splunk / Nessus / CyberArk)
• o IA United Infrastructure (IBM/HP Intel Virtualization)
• o United Storage (Hitachi HNAS/HUS/VSP/MDS/Commvault)
• o Active Directory (Migrate to new Intel Virtual Infrastructure)
• o Machine Room Relocation (Intel & Unix server application and physical relocation)
• o VDI Thin Client (Citrix & Application Virtualization)
• o Lotus Notes Server Consolidation (Singapore Branch)
• o File Consolidation (Migrate to new file server)
• o Enterprise Mobility Management (Good Technology)
• I provide engagement solution support for IBM on the following phase 2 new projects with BTMU
• o Services for Branch Office (TCV $1.7M)
• o Application Server Relocation Support Service (TCV $887K)
• o IBM Notes Server Consolidation Services for BTMU Branch offices (TCV $1M)

Jul 2012 – Feb 2013 · 7 mos

• Member of the Engagement Business Integration Service Team (EBIS – Asia Pacific). I provide the following:
• o Conduct pre-B1/B2 session with IMT architect to focus on deeper deal value proposition.
• o Support SIH Deal Certification in reviewing each IMT deal solution strategy and solution design (TCV > $10M Deal).
• o Enforcement and improvement of repeatable models from lessons learned from Certification Process (A to D)
• o Co-lead the AP EBIS Technology Focal Group. Provide solution guidance to the AP Architects in the following technologies area: Private Clouds, SCE/SCE+, SmartCloud Business Desktop, PureSystems and PureApplications.
• AP Cloud Solution Governance Board (CSGB) Board Member:
• o Perform cloud solution review to minimize risk in cloud deals and drive solution consistency.

Dec 2007 – Jun 2012 · 4 yrs 6 mos

• Member of the Business Acquisition Support Team. I provide:
• o Saleable, Profitable, Deliverable Solutions, compliant with architecture baselines which include solution costs and technical proposals
• o Delivery of account growth through opportunity management of incremental business
• o Transition management estimating for new and incremental business opportunities
• o Translation of the client business requirements into specific technology or process designs.
• o Due diligence technical support
• Specialize in solution construction, implementation and system integration of IBM Cloud technologies for multi-national corporations.
• Provide support in large scale high profile strategy engagements for diverse clients in a broad range of industries:
• o Singapore Government Cloud
• o Sime Darby Messaging Cloud
• o DBS bank – Private Cloud
• o DBS Bank – Virtual Desktop Infrastructure
• o Singapore Government Electronic Mail Systems
• o JP Morgan Chase
• o ABN AMRO
• o BASF Asia Pacific
• o ABB
• o Hitachi Global Storage Technologies
• o SingHealth (Health Cluster)
• o National Health Group (Health Cluster)
• o Singapore Airlines
• o Daimler & Chrysler

Dec 1999 – Dec 2007 · 8 yrs

• Senior Messaging subject matter expert – Provide Level 2/3 support on IBM Lotus software for the Strategic Outsourcing Division.
• Taskforce team member - To develop best processes across all functional disciplines (Lotus Notes Standard Delivery Model).
• Provide due diligence and quality assurance support for all major Domino-related strategic outsourcing projects.
• Managed IBM Outsourcing Customer Messaging Infrastructure
• o Singapore General Hospital
• o Land Transport Authority
• o Hitachi Global Storage Technologies (Asia Pacific)
• Designed Messaging Server Consolidation Solutions
• o SingHealth (Health Cluster)
• o Michelin (Asia Pacific)
• Conducted the following Messaging Infrastructure Review Studies
• o BASF (Asia Pacific - 44 wholly owned companies and 34 joint ventures in the Asia Pacific region and the review include 6 Notes domain, 84 Notes servers and 6304 Notes users.)
• o Singapore Airlines (Review includes the following 5 zones: Zone 1 - Internet Mail Domain, Zone 2 - SPAM Mail Management, Zone 3 - Domino Directory Management, Zone 4 - Overseas Lotus Notes Mail Architecture and Zone 5 - Mobile Mail Architecture)

Apr 1997 – Dec 1999 · 2 yrs 8 mos

• Design and developed Crown Worldwide Online Shipment Tracking System running on Lotus Notes database.
• Manage information systems group supporting production and business operations for entire Crown’s South East Asia offices. Supervise 12 direct reports and control 1 million+ operating budget.
• Manage the global web development team and spearhead the future development of the Crown Worldwide Group intra and extranet.
• Research, assess, and approve technology purchases.
• Implement system improvements to maintain profitable, competitive, and quality-driven production processes.

Aug 1996 – Apr 1997 · 8 mos

• Setup Lotus Domino Infrastructure in 5 Asia countries (9 branch offices)
• Network installation, setting up of NT file servers, Domino Mail servers and client workstations.(Local and regional offices)
• Regional NT and Lotus Notes administration – enforce security and maintain proper user accounts access.
• Developed Domino database application to support operation team.