Jun 2023 – Aug 2025 · 2 yrs 2 mos · Pune, Maharashtra, India · Remote

Feb 2022 – Jun 2023 · 1 yr 4 mos · India

Oct 2018 – Feb 2022 · 3 yrs 4 mos · India

• ● Involved in resolution of high severity of Incident
• ● Technical SME of Unix, Oracle for resolution of Production environment issue and
• incident
• ● Well Versed with ITIL Methodology for Incident Management and Problem Management
• ● Support multiple Investment Bank application
• ● Good understanding of the activities required to execute production management functions.
• ● Support Service Operations teams to provide optimum service level to the business lines supported.
• ● Support resolution of incidents and problems within the team. Assist with the resolution of complex
• incidents. Ensure that the right problem solving techniques and processes are applied
• ● Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
• ● Collect, interpret and respond to changes in production data, as appropriate.
• ● Track implementation of resolution tasks.
• ● Provide regular and reliable reporting of relevant data to meet management requirements.
• ● Understand thoroughly the E2E application support process and escalation procedures, become
• fully conversant with all support tools that will be used to provide effective support in the relevant
• area (i.e. service operations).
• ● Engage with other Service Operations groups to understand business requirements
• ● Identify risks and issues related to the area.
• ● Work with Release Management and Transition Management on application configurations
• changes
• ● Drive knowledge management across the supported applications and ensure full compliance
• Environment: Unix, SQL, Autosys
• Tools: Putty, Autosys, WINSCP, Toad, Business Objects, Service Now(gsnow), FDD, FBI, FDR, AXIOM

Dec 2017 – Oct 2018 · 10 mos · India

• ● Involved in resolution of high severity of Incident
• ● Technical SME of Unix, Oracle for resolution of Production environment issue and
• incident
• ● Well Versed with ITIL Methodology for Incident Management and Problem Management
• ● Support multiple Investment Bank application
• ● Good understanding of the activities required to execute production management functions.
• ● Support Service Operations teams to provide optimum service level to the business lines supported.
• ● Support resolution of incidents and problems within the team. Assist with the resolution of complex
• incidents. Ensure that the right problem solving techniques and processes are applied
• ● Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
• ● Collect, interpret and respond to changes in production data, as appropriate.
• ● Track implementation of resolution tasks.
• ● Provide regular and reliable reporting of relevant data to meet management requirements.
• ● Understand thoroughly the E2E application support process and escalation procedures, become
• fully conversant with all support tools that will be used to provide effective support in the relevant
• area (i.e. service operations).
• ● Engage with other Service Operations groups to understand business requirements
• ● Identify risks and issues related to the area.
• ● Work with Release Management and Transition Management on application configurations
• changes
• ● Drive knowledge management across the supported applications and ensure full compliance

Dec 2016 – Dec 2017 · 1 yr · Maharashtra, India

• ● To provide application support for US Regulatory Applications using ITIL methodologies -
• Incident, Change and Problem Management.
• ● To manage operations during APAC/EMEA/AMER business hours, act as s Shift manager
• during crisis situations and work with development, infrastructure and business teams
• ● Creating incident for user query. And resolve the issue within SLA by giving proper
• solution to user.
• ● Health Checkups of all servers including the disk space. Taking appropriate action in case of
• any issue.
• ● Sending notification mail to users and leaders in case of any SLA delay in feed. Have to
• closely work with related upstream and downstream team and gathering the information
• for notification mail and tracking the issue till resolution.
• ● Coordinating with onsite and team lead to create runbook for production deployment.
• ● Deploying major and minor Release changes on production .
• Environment: Unix, Windows Server
• Tools: Putty, Autosys, WINSCP, Toad, MS SQL Studio, BusinessObjects, ServiceNow, Nolio