SOURAV KUMAR THAKUR

Account Manager

Gurugram, Haryana, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in technical support for complex SaaS solutions.
Strong background in product management and customer advocacy.
Solid foundation in civil engineering with a BTech degree.

Stackforce AI infers this person is a SaaS professional with strong technical support and product management skills.

Contact

Skills

Core Skills

Product Management

Other Skills

AbaqusAdobe IllustratorAdobe LightroomAdobe PhotoshopAdobe Premiere ProAnalytical SkillsAutoCADAutodesk Civil 3DBusiness AnalysisCommunicationCustomer AdvocacyData AnalysisDigital PhotographyEnglishHindi

About

Experienced Co Coordinator with a demonstrated history of working in the higher education industry. Skilled in Java, DBMS(SQL),Excel, Data Analytics and Management roles. Strong professional with a Bachelor of Technology - BTech focused in Civil Engineering from National Institute of Technology , Patna.

Experience

Sprinklr

4 roles

Platinum Support Account Manager - Lead

May 2025 – Present · 10 mos

Platinum Support Account Manager

Promoted

Jul 2024 – May 2025 · 10 mos

Serving as the primary technical support contact for Sprinklr’s largest and most complex CCaaS customers, ensuring smooth onboarding and efficient issue resolution. Work closely with implementation teams to support seamless transitions through UAT and successful go-lives. Act as the technical advocate for customers, ensuring their needs are met and issues are addressed in a timely manner. Proactively identify product improvement opportunities by analyzing customer pain points and recommending enhancements to improve overall usability.