Jan 2023 – Mar 2024 · 1 yr 2 mos

• ➢ Designing and implementing payments system which handles transactions worth 12 crore per month
• ➢ Improving existing Invoice system to reduce invoice generation and approval time from ~4hours to just around 30mins
• ➢ Leading the discussions and solutioning required for integration of SAAS platform for major customers
• ➢ Responsible for end to end delivery within specified timelines and go live of projects
• ➢ Team Building and Management

Oct 2021 – Jan 2023 · 1 yr 3 mos

Nov 2020 – Oct 2021 · 11 mos

Jan 2017 – Nov 2020 · 3 yrs 10 mos · Gurgaon, India

• ➢ Guiding and solutioning with pre sales team for premium customer requirements
• ➢ Lead a scaling of our communication API to handle 10K calls per minute with 99.5% SLA to respond within 500ms
• ➢ Improved call connectivity for major customers by ~20%
• ➢ Leading the teams to develop new features and scalability enhancements.
• Cloud Telephony
• Central Data Analytics & Reporting
• ➢ Leaded Premium Customer Support
• ➢ Possess ownership of end to end product creation to delivery to the customer.
• ➢ Responsible for improving scalability of the complete product by filling in the gaps.

May 2013 – May 2014 · 1 yr

• ➢ Designing and implementing new features and addons in existing product
• ➢ Was part of Cloud Calling Core software team

May 2014 – Jan 2017 · 2 yrs 8 mos

• ➢ Lead Drishti's internal university with 50+ trainees for over eight weeks; grooming individuals in not just technology but also the softer aspect and culture
• ➢ Lead requirements discussions at the customer premises for new product lines
• ➢ Leaded team to develop a new product line
• ➢ Guiding and solutioning pre sales team for premium customer requirements as a proxy Pre-Sales.
• ➢ Promoting and demonstrating a new product line to premium customer and help Pre-Sales in customer onboarding
• ➢ Perform market analysis for the product and create a road-map to take the product ahead as a proxy-PO.
• ➢ Enable teams to implement agile methodologies; grooming individuals as well as teams for better output.
• ➢ Recognized as a scrum master for development of teams.

Nov 2010 – May 2013 · 2 yrs 6 mos · Gurgaon

• ➢ Possess ownership of a new started product, in terms of customer requirements, designing, implementation and deployments.
• ➢ Accountable for getting the new product CISCO certified.

Jun 2010 – Oct 2010 · 4 mos · Hyderabad Area, India

• ➢ Steered functions for the designing and implementation of android application as per the guidelines provided