Raunaq Arora

Business Development Executive

Agra, Uttar Pradesh, India2 yrs 4 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led AI initiatives improving customer satisfaction by 15%.
Reduced manual review time by 50% through automation.
Developed comprehensive dashboards for data-driven decisions.

Stackforce AI infers this person is a Data Science and AI professional with a focus on enterprise-level solutions.

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Skills

Core Skills

Artificial Intelligence (ai)Machine LearningData Analytics

Other Skills

Customer Experience AnalysisData ScienceExcel/Google SheetsGTMGoogle AnalyticsHugging Face TransformersJavaScriptLangchainLarge Language Models (LLM)LoRAPEFTPyTorchPythonPython (Programming Language)SQL

About

AI and Data Science Learner with proven expertise in implementing enterprise-level AI solutions that drive measurable business outcomes. My technical focus includes: - Fine-tuning large language models on domain-specific data for automated intent classification - Developing multi-GPU ML processing architectures for enhanced computational performance - Building advanced analytics frameworks that transform raw data into actionable business intelligence - Creating comprehensive dashboard ecosystems across multiple business functions I've led AI/ML initiatives that have directly impacted: - Customer Experience: Implemented AI analysis tools for QMS, CSAT, and repeat call patterns - Operational Efficiency: Automated intent classification reduced manual review time by 50% - Knowledge Management: Built AI chatbot for training material, enhancing information accessibility Currently at makeO Toothsi, I'm focused on scaling our AI capabilities to drive data-informed decision-making across the organization. Technical expertise: Python, Hugging Face Transformers, LLM Fine-tuning, ML Ops, Multi-GPU Computing, Data Visualization, Tableau Open to connecting with fellow AI practitioners, discussing the latest in LLM applications, and exploring collaboration opportunities.

Experience

2 yrs 4 mos

Total Experience

2 yrs 4 mos

Average Tenure

Current Experience

Toothsialigners

3 roles

Senior Business Analyst

Promoted

Oct 2024 – Nov 2025 · 1 yr 1 mo

Leading AI implementations and data science initiatives that directly impact business performance across multiple departments.
Key Projects & Achievements:
Led end-to-end fine-tuning of Llama 3.1 8B model on call transcription data, achieving 70% accuracy in customer intent classification and reducing manual review time by 50%
Designed and implemented AI-powered CSAT and QMS analysis tools, surfacing actionable insights that improved customer satisfaction scores by 15%
Developed AI analysis framework for repeat calls, identifying top customer friction points
Implemented multi-GPU architecture for ML processing, enhancing computational capabilities and reducing model training time.
Created AI chatbot for training material, significantly improving knowledge accessibility and reducing onboarding time
Technologies: PyTorch, Hugging Face Transformers, PEFT, LoRA, Langchain, Python, SQL, Tableau

PyTorchHugging Face TransformersPEFTLoRALangchainPython+4

Business Analyst

Jun 2023 – Sep 2024 · 1 yr 3 mos

Spearheaded data analytics initiatives and marketing technology implementations to drive data-informed decision making.
Key Projects & Achievements:
Built comprehensive dashboard ecosystem for Sales, Marketing, CS and Operations teams, providing real-time visibility into critical KPIs and enabling data-driven decisions
Implemented end-to-end marketing analytics infrastructure including GTM, Google Ads, Meta Pixel and TikTok tracking, resulting in 20% improvement in campaign attribution accuracy
Created automated reporting systems that reduced manual reporting effort by 50% while increasing insight quality
Conducted AI-powered analysis of customer feedback, identifying key themes and sentiment patterns that led to product improvements
Developed and implemented SEO analytics with GA integration, contributing to 20% increase in organic traffic
Technologies: SQL, Python, Tableau, Google Analytics, GTM, Excel/Google Sheets