Sep 2023 – May 2025 · 1 yr 8 mos · London, England, United Kingdom · Hybrid

• 🏆Spearheaded analytical support in the customer experience domain, delivering data-driven reporting to reduce costs in compensation, and fraud, and enhance call centre agent adherence.
• 🛠️Developed and executed strategic initiatives based on analytical insights, driving tangible results and cost savings for the organisation.
• 🤝Led the Customer Operations Analytics domain, delivering key metrics and recommendations to drive organisational success.

Jun 2023 – Mar 2024 · 9 mos · London Area, United Kingdom · Hybrid

• Working in the founder's office on setting up the foundation of the business and crafting plans for project management of pilot program launch
• https://www.rockeinsights.co.uk/our-team

Apr 2021 – Sep 2022 · 1 yr 5 mos

• First one to get promotion from Associate Analyst to Analyst within one year of working in the team. Expanded my work base of sales strategy by expanding my knowledge in salesforce domain for sales operations and enhancement.
• Pioneering Salesforce Expertise: As an early adopter, I obtained Salesforce certification, positioning myself as a trailblazer in leveraging cutting-edge technology to drive business success. This certification empowered me to revolutionise our CRM system, enhancing efficiency, automating critical business processes, and harnessing the power of Salesforce analytics for data-driven decision-making, ultimately propelling sales growth.
• Strategic Salesforce Dashboards: I took the lead in developing multiple Salesforce dashboards, equipping sales managers with powerful reports to optimise their portfolios, capitalise on opportunity management, and generate quality leads within the Salesforce ecosystem. By providing actionable insights and streamlining workflows, I played a pivotal role in driving sales team success and revenue growth.
• Leadership in Travel Amenity Sales Operations: I spearheaded the team management and analysis of travel amenity sales operations. Through my efforts, I successfully increased team efficiency by implementing automation and process improvements. Additionally, I conducted comprehensive reporting to identify cost-saving opportunities and created a holistic dashboard that showcased customer amenity usage. This not only provided valuable business insights but also enabled the identification of market trends, supporting informed decision-making.
• Tools Used: Salesforce, MS Excel, PowerBI, PowerPoint

Oct 2019 – Apr 2021 · 1 yr 6 mos

• As a Business and Data Analyst, I've had the opportunity of engaging in diverse and impactful projects that have contributed to the success of the organisation:
• Leveraging Corporate Travel Data: I played a vital role in analysing corporate travel data for North America and Canada. By gaining deep insights from this data, I supported the front-end sales team in optimising client travel experiences with United Airlines. My analytical expertise helped maximise client satisfaction and strengthen long-term partnerships.
• End-to-End Sales Product Processing and Execution: I successfully managed the entire lifecycle of a Sales Product, from processing to execution. By implementing efficient workflows and leveraging data-driven strategies, I contributed to the seamless delivery of products, ensuring customer satisfaction and business growth.
• Analysing Sales Product Performance: Utilising data-driven approaches, I conducted an in-depth analysis of the top three Sales Products. This assessment included evaluating individual product performance as well as comparing their performance against one another. To present these insights effectively, I created a comprehensive dashboard that provided a holistic view of product performance, enabling stakeholders to make informed decisions.
• Awarded as the Analyst of the Quarter(United's Annual Recognition Program) for spearheading sales operations and taking ownership of business processes
• Tools Used: SQL(TeraData), MS Excel, PowerBI, Powerpoint, Spotfire

Jul 2019 – Sep 2019 · 2 mos · Gurgaon, Haryana, India · On-site

• As a Data Analyst Intern, I had the opportunity to contribute to enterprise analytics and gain valuable insights through the following experiences:
• Capacity Data Analysis and Reporting: Leveraged my skills in utilizing ServiceNow, a powerful data management tool, to analyse and understand capacity data. Developed visually appealing reports on a Tableau Dashboard, enabling stakeholders to make informed decisions based on real-time information.
• Transport Governance Dashboard: Played a pivotal role in maintaining data hygiene by overseeing the Transport Governance Dashboard. This comprehensive tool tracked transport information at various levels, including employee, leader, and enterprise-wide, ensuring efficient and effective transport management practices.
• Expanding Knowledge of AWS (SASS): While in the role, I had the opportunity to enhance my understanding of Amazon Web Services (AWS) and gain practical experience with SASS (Software as a Service). This exposure provided me with valuable insights into cloud-based analytics and further diversified my skill set.
• Tools Used: ServiceNow, Tableau, SQL(SSMS)

Dec 2017 – May 2018 · 5 mos · New Delhi Area, India · Remote

• As an Associate, Strategic Initiatives, I possess a track record of successfully forging impactful partnerships and executing strategic campaigns to drive business growth.
• Proactively identified and engaged potential partners across diverse capabilities, leveraging my expertise in executing highly effective inbound campaigns. Demonstrated exceptional ability to maximise partnerships and establish mutually beneficial relationships.
• Spearheaded a successful partnership with renowned Medium writers Jon Westernberg and Ethan Siegel, collaborating on technology publishing initiatives. Leveraged their expertise to create compelling and influential content, resulting in increased brand visibility and industry recognition.