Aug 2024 – Jun 2025 · 10 mos · Chennai · On-site

• Performed functional and exploratory testing of web and chatbot interfaces, validating document ingestion, search relevance, and UI flows.
• Built automation for UI and backend workflows, ensuring faster, more reliable deployments.
• Developed intelligent verification workflows to automatically validate file uploads and maintain database integrity, preventing stale or mismatched records post-ingestion.
• Developed custom QA pipelines using Python and LLM models to validate AI responses and verify citation accuracy via pixel-based comparison.
• Measured similarity scores between AI output and expected answers.
• Cleaned and formatted raw API responses to match actual document content.
• Validated citation highlights by matching them with source document content.
• Integrated real-time Slack reporting to quickly notify issues from test runs, improving bug triaging time during sprints.
• Revamp the master regression test plan, ensuring 100% process standardization and improved edge-case coverage by 50%.

Jun 2022 – Aug 2024 · 2 yrs 2 mos

• Led a team of 5 testers at ByteLearn, fostering their growth through mentorship and coordination, increasing 20% of the chatbot reliability.
• Developed a reusable automated test suite to reduce the test cycle and boost product stability by 25%.
• Participated in Sprint Planning and assisted the QA Manager in reviving the master test plan.
• Structured documentation for the QA team to understand the product workflow.
• Collaborated with the QA manager to overhaul the master test plan for regression tests, ensuring 100% compliance with standards.
• Coordinated with Subject Matter Experts to gather and organize content according to the product requirements.
• Fostered effective cross-functional communication and timely product delivery through collaboration with diverse teams.

Oct 2021 – May 2022 · 7 mos

• Assisted the QA Manager with the creation of a master test plan.
• Pioneered the creation of a Traceability Matrix between requirements and test coverage, streamlining test execution by 15% through strategic planning.
• Utilized Root Cause Analysis techniques in JIRA to manage defects, achieving a 50% reduction in defect turnaround time.
• Interacting with the developers and business users to communicate the defects using JIRA, actively participating in replicating the bugs.
• Collaborated with developers and product owners to design product-changing software improvements based on test results.

Jun 2020 – Jan 2021 · 7 mos

• Analyzed business requirements to effectively plan and estimate testing efforts.
• Developed comprehensive test procedures and test cases aligned with project plans and objectives.
• Executed test cases and identified, prioritized, and meticulously documented defects, and diligently followed up until resolution.
• Proactively recommended new features to product managers to enhance user experience and product functionality by 25%.