Kshirabdhee Tanaya Acharya

Operations Associate

Bengaluru, Karnataka, India3 yrs 7 mos experience
Most Likely To Switch

Key Highlights

  • Proven problem-solver with strong analytical skills.
  • Expert in process optimization and project management.
  • Skilled in cross-functional collaboration for operational excellence.
Stackforce AI infers this person is a SaaS Operations Specialist with expertise in EdTech and data-driven decision-making.

Contact

kshiru.tanaya66@gmail.comLinkedIn

Skills

Core Skills

Operations ManagementData AnalysisProject ManagementClient Communication

Other Skills

Active ListeningAnalytical SkillsAttention to DetailCanvaClient PresentationClient managementCommunicationConflict ResolutionContent ManagementCross-functional CoordinationCurriculum DevelopmentCustomer ExperienceCustomer Relationship Management (CRM)Customer SatisfactionCustomer Service

About

Efficient operations associate with a knack for process optimization and project management. Proven problem-solver skilled in cross-functional collaboration and data analysis. Committed to driving operational excellence for organizational success.

Experience

3 yrs 7 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 2 mos
Current Experience

Pocket fm

Operations Executive

Mar 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

  • Managed data effectively using MS Excel, including data entry, advanced formulae, pivot table, and VLOOPKUP.
  • Utilized analytics tools to track and analyze channel performance to make data-driven decisions.
  • Optimized video titles, descriptions, and tags to improve search ability and visibility.
  • Assisted in data operations such as data cleansing, validation, and analysis.
  • Supported ad operations activities including coordinating and executing ad campaigns on platforms like YouTube.
  • Collaborated with cross-functional teams to ensure operational efficiency and effectiveness
Data ManagementOperations ManagementGoogle SheetsData AnalysisCross-functional Coordination

Enguru live english learning app

Operations Associate

Sep 2022 – Feb 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

  • Implemented large-scale spoken English education programs from inception to
  • completion in diverse educational settings
  • Managed client relationships, addressing concerns for high satisfaction and
  • retention
  • Drove enguru app adoption, troubleshooting and collaborated with the tech team
  • Established and executed streamlined processes for managing multiple projects
  • across various organizations
  • Produced insightful performance reports through meticulous analysis of app
  • usage data
  • Collaborated with senior management to develop strategies on app features and
  • contents
Client CommunicationProject ManagementData AnalysisCurriculum DevelopmentCustomer Satisfaction

Education

Lovely Professional University

Master of Arts - MA — English

Jan 2020 – Jan 2022

Sambalpur University

Bachelor of Arts - BA — English Language and Literature/Letters

Jul 2017 – Jul 2020

DAV Burla

Jul 2015 – May 2017

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