Moksha James

Operations Associate

Canada2 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Proven track record in technical support and customer service.
Strong background in digital marketing and graphic design.
Hands-on experience in machine learning and data analysis.

Stackforce AI infers this person is a versatile professional with expertise in Technical Support, Digital Marketing, and Data Science.

Contact

Skills

Core Skills

Technical SupportCustomer ServiceDigital MarketingGraphic DesignMachine LearningData Analysis

Other Skills

Active ListeningAdaptabilityAdobe IllustratorAdobe PhotoshopAdvertisingAfter EffectsC (Programming Language)Collaborative Problem SolvingCommunicationComputer EngineeringComputer NetworkingComputer ScienceContent MarketingCustomer Relationship Management (CRM)Customer Satisfaction

About

I am a results-driven professional with a diverse background and a relentless dedication to continuous growth, consistently delivering excellence in every role and challenge I undertake. With a diverse background, I have succeeded in various roles such as serving as an Event Management at FSU (Fanshawe College), Digital Marketing Lead at MV Clouds, and receiving training in Data Science at Axisray. My postgraduate studies in Information Security Management at Fanshawe College have equipped me with a strong understanding of cybersecurity practices and emerging technologies. I am driven by a passion for continual learning, collaboration, and innovation, aiming to utilize my diverse skills and experiences to achieve success in all endeavors.

Experience

Concentrix

2 roles

Senior Technical Support Advisor

Promoted

Jul 2025 – Present · 8 mos · Canada

Technical Support Advisor

Jul 2024 – Jun 2025 · 11 mos · Canada

Delivered empathetic and professional technical support to customers, ensuring a positive experience.
Developed and applied innovative strategies to address customer concerns, leading to improved satisfaction.
Effectively handled complex customer issues by thorough investigation and utilizing available tools efficiently.
Maintained detailed and accurate records by properly documenting account information.

Technical SupportCustomer ServiceProblem SolvingDocumentation

Dollarama l.p.

Customer Service Associate

Mar 2023 – Jul 2024 · 1 yr 4 mos · London, Ontario, Canada · On-site

Mv clouds ☁

Digital Marketing Lead

Feb 2022 – Oct 2022 · 8 mos · Ahmedabad, Gujarat, India

Responsible for Marketing products and connecting with clients via social media.
Designed posts (using Photoshop & After Effects), and stories for the social media accounts.
Assisted the HR department in connecting with software professionals & scheduling their interviews (Experience with using the company portal fabricated on Salesforce)

Digital MarketingGraphic DesignSocial Media Management

Axisray

Data Scientist (Trainee)

Jan 2022 – Apr 2022 · 3 mos · Ahmedabad, Gujarat, India · On-site

Developed and implemented machine learning algorithms using Python libraries like TensorFlow, Pandas, or Numpy.
Contributed to AI-driven solution research through literature reviews and experimentation with various algorithms and techniques.

Machine LearningPythonData Analysis