Anvit Singh

Operations Associate

Gurgaon, Haryana, India16 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in packet technology support
  • Proven track record in customer satisfaction
  • Strong leadership in technical training
Stackforce AI infers this person is a Network Engineering expert in Telecommunications with a focus on Carrier Ethernet solutions.

Contact

Skills

Core Skills

Network EngineeringCustomer ServiceNetwork TroubleshootingTechnical Training

Other Skills

Bug analysisCFM/Y.1731Carrier EthernetCarrier Ethernet productsComputer Network OperationsCustomer handlingEthernetG.8032Giving technical sessionsHandling multi-protocol networksIPInter-team coordinationInternet Protocol (IP)MPLSMPLS-TP

About

Managing a team of engineers working on packet technology in one of the two global Center of Excellence of Ciena in Gurugram. I primarily take care of India, rest of APAC, Middle East and Europe region customers. We deliver SLO bound, industry's best class of support on L2, L3 and NFV based solutions over MEF compliant Carrier Ethernet switches and routers. Exercise proactive measures to improve network health and develop use cases for AI tools to enable networks to become self-healing as much as possible. Owns responsibility to train and technically manage Tier-1 out-sourced team, ensuring targets of meeting customer SLOs and experience. Also heading a team which performs POC, deployment and support of MEC solutions for global customers. Team also owns and has executed multiple EMEA region fresh projects involving solution design, customer training and field deployments. I enjoy learning new protocols and technologies and delivering trainings. In past, I had been part of many deployment projects comprising of networks running MPLS-TP, G.8032 rings and carrying services like IPTV, 4G/LTE, internet services, business services etc.

Experience

16 yrs 7 mos
Total Experience
16 yrs 7 mos
Average Tenure
16 yrs 7 mos
Current Experience

Ciena

2 roles

Teachnical Support Manager-Packet Networking

Promoted

Jan 2019Present · 7 yrs 3 mos

Handling multi-protocol networksCustomer handlingGiving technical sessionsInter-team coordinationBug analysisNetwork Communications+26

Technical Support Specialist

Aug 2009Dec 2018 · 9 yrs 4 mos

  • Experience:
  • Worked on both Optical and Carrier Ethernet product line of Ciena.
  • Created internal protocol learning and basic troubleshooting manual covering entire protocol base of Ciena Carrier Ethernet portfolio for newbies.
  • Along with Networking technologies, enhanced my server skills by earning the Oracle certification.
  • Ample experience of live network troubleshooting; logs, configuration and bug analysis.
  • Mentored new colleagues and have given hands-on technical sessions to APAC and EMEA peers on MPLS-TP, QoS, G.8032, CFM/Y.1731 and many other protocols.
  • Assisted product validation and testing team.
  • Products and software worked upon:
  • Carrier Ethernet products: 3900 Family, 5100 Family, 5305, 5410 and 8700
  • Management Softwares: Ethernet Service manager and One Control
  • Optical products: 5400 Family, 4200 Family, 6500
  • Test equipment: Spirent, Ixia and JDSU
  • Software: Wireshark, MG-SOFT (MIB browser and compiler)
Optical productsCarrier Ethernet productsManagement SoftwaresTest equipmentWiresharkMPLS-TP+5

Education

Jaypee Institute of Information technology (Deemed University)

B.Tech. — Electronics and communication

Jan 2005Jan 2009

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