Oct 2021 – May 2025 · 3 yrs 7 mos · Bengaluru, Karnataka, India

• Led a portfolio of projects focusing on cloud migration and managed services. Managed the full project lifecycle, from S2D, kick-off, initiation, planning, to execution, delivery, and formal sign-off. Successfully coordinated with technical teams and stakeholders to ensure seamless project delivery and high client satisfaction.
• Successfully managed the end-to-end migration of over 500 critical business applications, involving approximately 3644+ servers across multiple environments (Development, UAT, Production, DR)
• Led cross-functional collaboration among application owners, network, security, and vendor teams to ensure comprehensive migration readiness, including runbook preparation, network access, firewall (ACL) configuration, wave planning, and user acceptance testing support.
• Monitored and reported migration progress via dashboards for leadership, driving data-based decisions and proactive risk mitigation. Resolved critical migration challenges (port/security issues, rollbacks), streamlined approvals and clearances, and ensured seamless post-migration transition with testing, defect resolution, and stakeholder coordination.
• Technologies & Tools Used: Agile, Scrum, Microsoft Azure (Azure Migrate, ASR, NSG, ExpressRoute), Firewall, Network Security (Fortinet, Cisco ASA, Palo Alto), Power BI, ServiceNow, JIRA, Confluence, MS Project, MS Teams, SharePoint

May 2021 – Oct 2021 · 5 mos · Bengaluru, Karnataka, India · Remote

• Served as Scrum Master for multiple projects, applying Agile/Scrum practices to drive collaboration, timely delivery, and high-quality outcomes.
• Conducted process audits, sprint reviews, and retrospectives, identifying pain points and implementing improvements that boosted team efficiency.
• Introduced a milestone/task progress tracker to enhance project alignment, reduce sprint spillover, and improve stakeholder visibility.
• Managed sprint backlogs, timeboxed iterations, and burndown charts using Jira/Agile tools, ensuring consistent project velocity and transparency.

Sep 2020 – Jan 2021 · 4 mos · Bangalore Urban, Karnataka, India

• Led and managed the delivery of complex DevOps, cloud infrastructure, and monitoring solutions for a leading client in the digital insurance sector. Oversaw the implementation of scalable monitoring, alerting, and CI/CD automation systems to ensure high availability, security, and operational efficiency.
• Key Responsibilities:
• Directed cross-functional teams to deliver infrastructure & application monitoring, alerting systems, and operational readiness, integrating tools like AWS (EC2, RDS, ECS), container orchestration, cronjobs, Qualys, and Nmap for performance and security.
• Spearheaded CI/CD pipeline automation with GitLab & Jenkins, implementing build triggers, branch strategies, blue-green deployments, and environment-specific controls to accelerate delivery and reduce errors.
• Drove Agile ceremonies (daily scrums, sprint planning, backlog prioritization) and tracked progress using Jira & iceScrum, ensuring alignment with business goals and on-time delivery.
• Strengthened stakeholder engagement through knowledge transfer sessions, technical documentation, and multi-channel communication, fostering real-time incident awareness and repeatable best practices.

Sep 2017 – Aug 2020 · 2 yrs 11 mos · Bengaluru Area, India

• Successfully delivered the multi-module EduNextgen LMS platform on schedule and 2% under budget, achieving a Quantify delivery score of 98%. The launch yielded exceptional user feedback, including an NPS score of 9 and a 20% increase in customer satisfaction within the first quarter.• Led the Agile Scrum delivery of EduNextgen LMS, a multi-module educational platform serving professors and students with course management, content delivery, and performance tracking.
• Managed end-to-end development and release cycles covering features.
• Coordinated cross-functional teams using Scrum ceremonies (sprint planning, reviews, retrospectives) and Jira for backlog and task management.
• Ensured robust API-driven UI development for dynamic data rendering (courses, assignments, reports) and responsiveness.
• Oversaw quality assurance, user acceptance testing, and timely deployment in a cloud environment.
• Applied continuous feedback to optimize platform usability and address real-time academic needs, ensuring high user engagement and satisfaction.

Feb 2015 – Aug 2017 · 2 yrs 6 mos · Bengaluru Area, India · On-site

• Led learner support operations for a leading EdTech training provider, managing a team of technical support engineers to ensure high-quality service delivery and enhanced learner satisfaction, contributing to a 40% profit increase by expanding from B2C to B2B markets.
• Managed daily operations and performance of technical support team, driving improvements in resolution ratios, response times, case documentation, and technical KPIs.
• Motivated and coached teams consistently meet SLA targets and quality standards, improving customer satisfaction by 25%.
• Analyzed customer feedback and implemented process enhancements, resulting in measurable improvements in learner satisfaction and operational efficiency.

Nov 2014 – Feb 2015 · 3 mos · Bengaluru, Karnataka, India

• Managed end-to-end senior hiring and client engagement, strengthening skills in stakeholder management, business communication, and relationship building.

Jun 2013 – Feb 2014 · 8 mos · Bagmane tech park, Bengaluru, Karnataka.

• Delivered technical support and resolved customer issues with high efficiency, achieving strong customer satisfaction scores and developing expertise in issue resolution, escalation handling, and service excellence.