Parvez Ali

Operations Associate

Gurugram, Haryana, India3 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Proven expertise in customer relationship management.
  • Strong background in loss prevention and security management.
  • Skilled in fostering relationships with diverse stakeholders.
Stackforce AI infers this person is a Customer Relations Manager with expertise in security management and customer experience.

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Skills

Core Skills

Security ManagementRisk Assessment

Other Skills

Attention to DetailAudits and ComplianceBack Office OperationsBlinkitBootstrapBusiness AnalysisBusiness PlanningBusiness Process Outsourcing (BPO)C (Programming Language)C++Cascading Style Sheets (CSS)ChatClient RelationsCollaborationCommunication

About

As a dedicated and results-oriented Customer Relations Manager, I am passionate about creating exceptional customer experiences that drive satisfaction and loyalty with 1.7 years of experience in Sr. Client Relationship Manager, I have honed my expertise in fostering strong relationships, addressing inquiries, and resolving issues promptly. My customer-centric approach allows me to anticipate needs and deliver tailored solutions, ensuring optimal satisfaction at every touchpoint.

Experience

Delhivery

Loss Prevention Specialist

Feb 2024Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

  • Investigation: Investigate incidents of theft, fraud, or other security breaches by collecting evidence, interviewing witnesses, and analyzing data to identify perpetrators and prevent recurrence.
  • Risk Assessment: Assess potential risks to the company's assets and operations, including vulnerabilities in physical security, internal procedures, and external threats.
  • Security Procedures: Develop and implement security policies, procedures, and protocols to prevent losses and maintain a safe environment for employees and customers.
  • Training and Education: Provide training to employees on security awareness, loss prevention techniques, and emergency response procedures to enhance vigilance and compliance.
  • Collaboration: Coordinate with law enforcement agencies, security vendors, and other stakeholders to share information, report incidents, and collaborate on investigations or security measures.
  • Audits and Compliance: Conduct regular audits of inventory, cash handling procedures, and security systems to ensure compliance with company policies and industry standards.
  • Loss Analysis: Analyze trends and patterns in loss data to identify root causes, develop preventive measures, and mitigate future.
Loss Prevention StrategiesSecurity ManagementRisk AssessmentInvestigationCollaborationAudits and Compliance

Ijrdo journal

3 roles

Subject Matter Expert

Sep 2023Jan 2024 · 4 mos · Gurugram, Haryana, India · On-site

Sr. Client Relationship Manager

Promoted

Jan 2023Aug 2023 · 7 mos · Gurugram, Haryana, India · On-site

  • Engage in conversations with PhD scholars, doctors, professors, and scientists regarding the publication of articles, news, and scientific papers on journal websites.

Client Relationship Manager

Jul 2022Dec 2022 · 5 mos · Gurugram, Haryana, India · On-site

  • Engage in conversations with PhD scholars, doctors, professors, and scientists regarding the publication of articles, news, and scientific papers on journal websites.

Zucol group

Customer Support Representative

Sep 2021Jan 2022 · 4 mos · Gurugram, Haryana, India · On-site

Education

ALLENHOUSE INSTITUTE OF TECHNOLOGY, KANPUR

Bachelor's degree — Computer Programming

Jun 2019Jun 2022

Saraswati Vidhya Mandir

Other — Science

Jan 2017Jan 2018

Saraswati Vidhya Mandir

Secondary School — science

Jan 2015Jan 2016

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