Aug 2017 – Sep 2019 · 2 yrs 1 mo

Jan 2015 – Aug 2017 · 2 yrs 7 mos

• Self-motivated
• Customer-oriented
• Team Player
• Training and Development
• Team Building
• P&L Management
• Inventory Control
• Labor Control
• Time Management
• Interpersonal Skills

May 2013 – Jan 2015 · 1 yr 8 mos

• To takecare of entire Operations

Apr 2009 – Mar 2013 · 3 yrs 11 mos

• Managed all aspects of franchise restaurant. Full profit and loss responsibility reporting to Restaurant General Manager. Hired trained and motivated a staff of 20. Grew several Team Members to Store Manager positions.

Jan 2009 – Present · 17 yrs 2 mos

Aug 2008 – Oct 2009 · 1 yr 2 mos · Jaipur, Rajasthan, India

• Under the general guidance of the and in compliance with the policies & procedures or board’s decisions; plans and directs all organization operations; and assesses, evaluates and meets the short and long-term goal to ensure its success.
• Interacts with customers and individuals outside the organization including, but not limited to current and potential clients, company representatives, suppliers, competitors and other members of the local community.
• Develops and implements strategic plans, marketing plans, budget, training and goals program to ensure optimum customer satisfaction,
• sales potential and profitability on an on-going basis.
• Ensures highest level of customer satisfaction by providing quality
• customer services and amenities within corporate standards.
• Participates actively in selling the organization through involvement
• with all potential markets.
• Conducts inspections and ensures physical facilities are kept in optimal
• condition by full implementation of preventive maintenance programs
• and judicious planning and management.
• Oversees and directs the personnel function of the organization
• including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisals and succession planning.
• Be responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practice d and reinforced.
• Implement management development and succession plans in coordination with corporate and departmental staff, and recommends high quality management candidates from within the organization.
• Monitors applicable laws and regulations and ensures compliance with the same.
• Establishes and maintains effective internal communications, including Managers and Supervisors meeting, to ensure optimum teamwork and productivity.
• Establishes and maintains effective employee relations.

Sep 2006 – Aug 2008 · 1 yr 11 mos · Agra, Uttar Pradesh, India

• To meet and exceed customer and team-member expectations by providing excellent service and teamwork.
• Making the Standard Operating Procedures of the hotel.
• To conduct regular briefing and meeting in order to brief the staff about the happenings of the day like arrivals and departure of groups, VIP’s and VVIP’s in-house etc.
• Doing business development by meeting potential clients to
• Increase business.
• Maintaining PR with the corporate clients.
• Coordinated the VIP and Delegation movements to ensure smooth functioning of day-to-day services.
• Maintained liaison with guests to curtail complaints and ensure satisfaction.
• Co-coordinating with different departments for smooth Functioning of the hotel.
• Training staff on soft skills.
• Handling guest Complain.
• Blocking the room everyday
• Making the duty roster of the front office staff Checking the Reg cards, From-c.

Dec 2005 – Aug 2006 · 8 mos · Gurugram, Haryana, India

• To meet and exceed customer and team-member expectations by providing excellent service and teamwork.
• Making the Standard Operating Procedures of the hotel. - Maintaining PR with the corporate clients.
• Co-coordinating with different departments for smooth Functioning of the hotel.
• Sales calling if required

Oct 2004 – Dec 2005 · 1 yr 2 mos · Indore, Madhya Pradesh, India

• In charge of Reservations Operations of the hotel and reporting directly to the Front Office Manager.
• Coordinating with all the regional marketing offices based at Delhi, Mumbai, Chennai, Kolkata, Pune, Hyderabad, Ahmedabad, Bangalore, Baroda, and Coimbatore.
• Also Responsible for smooth functioning of the Front Office Department which includes reservations and also reception, cashiers, bell desk, telephones, business center and travel desk.
• Involved in improvement of processes in the department to enhance the productivity of staff and reduce complaints.
• Coordinating with different departments for smooth Functioning of the hotel.
• Keeping good contacts with major Corporate, Travel Agent.