Apr 2017 – Dec 2023 · 6 yrs 8 mos · Ahmedabad Area, India · On-site

• Roles & Responsibilities
• 1. End-to-end project execution encompassing both web and mobile technologies, including PHP Laravel, Node.js, React.js, WordPress, Android, iOS, and Flutter. My involvement spans from customer acquisition and estimation to project planning, execution, and timely delivery.
• 2. Built and maintained strong client relationships through effective use of communication, analytical and problem-solving skills.
• 3. Enhance customer success and project execution by applying logical understanding of diverse technical stacks and server infrastructure.
• 4. Oversee server infrastructure management, website hosting, and provide guidance to clients on their current infrastructural needs. I leverage cloud services such as AWS, GCP, and Digital Ocean for efficient solutions.
• 5. Offered precise technical and operational guidance to team during project challenges, consistently meeting deliverables within deadlines.
• 5. Actively participate in resource planning, aiming to enhance productivity and streamline resource procurement processes.
• 6. Implemented KPI processes to identify, define, and measure the development path of individual team members. This initiative has fostered open communication and provided a clear understanding of the growth trajectory for each team member.
• 7. Implemented project management, code management, and monitoring tools such as Asana, Jira, Bitbucket, CI/CD, Worksnap, etc., to streamline processes and standardize practices. This initiative has significantly improved project throughput and overall efficiency.
• 8. Successfully executed projects using both Waterfall and Scrum methodologies. Additionally, I have taken on the role of a Scrum Master, facilitating Scrum-based projects to ensure effective and agile project management.

Apr 2015 – Apr 2017 · 2 yrs · Ahmedabad Area, India · On-site

• Roles & Responsibilities
• 1. Attain high client satisfaction through delivering of exceptional technical support and cultivating strong client relationships with over 50 enterprise-level hospitals in USA.
• 2. Effectively communicated complex technical information to non-technical individuals, facilitating improved comprehension and collaboration.
• 3. Proficiently analyzed, troubleshooted, and documented numerous critical issues/bugs, collaborating with internal team to drive resolutions that enhanced product quality and performance.
• 4. Organizing, communicating, and facilitating client custom development projects. As a coordinator between clients and product development teams, I ensure seamless communication and collaboration to achieve project objectives effectively.
• 5. Guiding and educating the team about the product, providing insights into troubleshooting techniques, and offering process guidance. This ensures the team is well-informed and equipped to address challenges effectively.

Sep 2013 – Mar 2015 · 1 yr 6 mos · Pune Area, India · On-site

• Roles & Responsibilities
• 1. Acquired expertise in Siebel CRM and BMC software within 3 months, contributing significantly to ongoing support projects shortly after joining.
• 2. Effectively resolved critical issues in Siebel CRM and BMC software, earning recognition for prompt and efficient problem-solving, minimizing client disruptions.
• 3. Initiated and developed tools to improve support processes, facilitating faster issue identification and resolution, and enhancing support quality.
• 4. Consistently met 95% Service Level Agreement (SLA) compliance rate throughout my tenure.