Md Shamsad Alam — DevOps Engineer

I am a Gen AI Engineer with over 7 years of experience in the IT industry, including 3 years dedicated to the field of Generative AI. My expertise lies in developing scalable AI and Natural Language Processing (NLP) solutions, utilizing advanced technologies such as Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) integration. I am passionate about driving business automation and enhancing user experiences through real-time AI application deployment. My goal is to deliver impactful AI-driven solutions that meet the dynamic needs of organizations. Throughout my career, I have successfully optimized customer service operations and implemented innovative solutions that significantly improve efficiency and accuracy. One of my key achievements includes the development of a RAG-based Knowledge Kit at Barclays Global Service Centre, which reduced information retrieval time by 40%. I have also built real-time AI applications using WebSocket and ECS, ensuring low-latency access to information for customer service agents. With hands-on experience in end-to-end AI development, I am skilled in backend architecture design and system integration, making me a valuable asset to any team. Key Achievements: - Implemented a RAG-based Knowledge Kit that reduced search time by 40% at Barclays Global Service Centre. - Developed real-time AI applications using WebSocket and ECS, enhancing customer service responsiveness. - Designed intelligent contact center workflows with Amazon Connect and Lex, automating customer interactions. - Spearheaded the development of a chatbot interface that improved self-service efficiency at GlobalLogic. - Led the migration of a legacy application to AWS Cloud, enhancing scalability and availability.

Stackforce AI infers this person is a Generative AI Engineer specializing in scalable AI solutions and cloud computing.

Location: Noida, Uttar Pradesh, India

Experience: 8 yrs 1 mo