Mohammad Afraz Siddiqui — Product Manager

Salesforce Professional with 15+ years of experience across 27+ clients, serving in diverse client-facing roles including Enterprise Architect, Salesforce Architect, Solution Architect, and Salesforce Consultant. Deep expertise in Salesforce implementation, CRM strategy, Marketing Cloud, integration, and pre-sales activities. Salesforce Certified Application and System Architect with a strong track record of delivering large transformational projects. Salesforce Multi-Cloud expert (Sales, Service, Community). Design robust integrated solutions and guarantee respect of Salesforce leading practices at functional and technical level. CRM Strategy Development: Extensive experience in designing and implementing CRM strategies to enhance customer engagement, retention, and loyalty. Customer Insights and Data Analytics Expert with Proficiency with CRM tools, analytics platforms (e.g., Qlik), and customer feedback mechanisms. Leadership and Team Management: Proven track record of leading cross-functional teams, including sales, Brokers and IT, to implement CRM initiatives. Change Management and Process Improvement: Experience in streamlining CRM processes and ensuring seamless integration with other business functions. Technology Proficiency:Hands-on experience with leading CRM platforms like Salesforce Performance Tracking and Reporting: Ability to track key CRM metrics (e.g., customer satisfaction, CLV, NPS) and optimize processes based on performance insights.

Stackforce AI infers this person is a Salesforce Architect with deep expertise in CRM and customer engagement strategies.

Location: Auckland, Auckland, New Zealand

Experience: 17 yrs 6 mos