Akshay Bhosale — Business Development Executive

Accomplished and detail-oriented Salesforce Business Analyst with extensive experience in Salesforce Service/Sales Cloud and a wide array of functionalities, including SLA Management, Email2Case, Omni-Channel Implementation, and Call Center Management. Currently integrating Salesforce with Genesys to optimize contact center operations and enhance customer engagement. Adept at managing merchant onboarding processes and configuring Salesforce CPQ (Configure, Price, Quote) and Veloce CPQ to streamline sales operations and improve quoting accuracy. Proven track record of delivering effective business solutions by translating complex requirements into actionable Salesforce configurations, resulting in enhanced customer experiences and operational efficiencies. Key Strengths: • In-depth expertise in Salesforce Service Cloud with a focus on SLA Management, Email2Case, Omni-Channel Implementation, and Call Center Management. • Currently integrating Genesys with Salesforce, improving contact center functionality and overall communication processes. • Knowledgeable in merchant onboarding processes, ensuring seamless integration and user experience. • Proficient in configuring and optimizing Salesforce CPQ and Veloce CPQ to enhance sales and pricing workflows. • Strong analytical skills, capable of assessing business needs and transforming them into effective Salesforce solutions. • Experienced in collaborating with stakeholders to gather requirements, manage project lifecycles, and provide post-deployment support and training. • Skilled at documenting business requirements, use cases, and test cases to ensure comprehensive solution delivery. Salesforce Release Manager: • As a Release Manager I was responsible for implementation and continuous improvement of processes and procedures in support of Salesforce configuration, development, and migration. I was also responsible for planning, coordination and oversight of our Salesforce releases, patches, and emergency change requests. This role works closely with agile development teams. I helped drive definition and evolution of release processes and support automation that optimizes efficiency and quality while meeting the demands of rapid growth and operational complexity.

Stackforce AI infers this person is a Salesforce Business Analyst with expertise in SaaS and CRM solutions.

Location: Pune, Maharashtra, India

Experience: 12 yrs 1 mo