Jayachandran C

Associate Consultant

Bengaluru, Karnataka, India3 yrs 2 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Salesforce solutions and quality assurance.
Proven track record in leading User Acceptance Testing.
Strong foundation in manual and functional testing.

Stackforce AI infers this person is a Salesforce-focused Business and Quality Analyst with expertise in B2B and B2C implementations.

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Skills

Core Skills

Salesforce.comBusiness AnalysisQuality Assurance

Other Skills

AgentforceAgile MethodologiesAgile Project ManagementArtificial Intelligence (AI)Artificial Neural NetworksB2CBug TrackingBusiness Process ImprovementBusiness-to-Business (B2B)Continuous Integration and Continuous Delivery (CI/CD)Customer Relationship Management (CRM)Data migrationFunctional Specification Documents (FSDs)Functional TestingJava

About

I am a Senior Business and Quality Analyst specializing in Salesforce solutions, leading User Acceptance Testing (UAT) and ensuring alignment between business requirements and technical delivery. My responsibilities include creating comprehensive FSD's, designing functional process flow diagrams, and collaborating with stakeholders to translate business needs into scalable, efficient Salesforce solutions. With over 2 years of prior experience as a Salesforce QA Specialist, I bring a strong foundation in manual and functional testing for Salesforce Core and B2C platforms. This QA background enhances my BA work by enabling precision in requirement validation, robust documentation practices, and a deep understanding of quality standards. By combining business analysis expertise, structured documentation, and quality-focused execution, I help organizations streamline processes, optimize platform performance, and deliver impactful Salesforce implementations. Let’s connect if you’re interested in discussing Salesforce : QA, Business Analysis, or the path to leadership in the tech industry! Email to : cjaychandran.05@gmail.com Contact : +91 95667 55776

Experience

Valuehub

Salesforce Senior QA & BA

Feb 2025 – Present · 1 yr 1 mo · Singapore

Leading/Supporting -discovery phase by preparing detailed Discovery Decks and Functional Specification Documents (FSDs) aligned with business needs.
Designing end-to-end process flow diagrams to support cross-functional understanding and solution design.
Collaborating closely with Developers and Project Managers to ensure seamless communication and project alignment.
Managing and documenting key discussions through regular preparation of Minutes of Meetings (MoM).
Spearheaded data migration activities for ~1 million records, including field mapping, data cleanup, and migration planning.
Supporting implementation of Salesforce Loyalty Management: Tracking points assignment, and managing tier upgrades/downgrades based on customer behavior.
Acting as a functional consultant to ensure timely and quality delivery of solutions.
Exploring and deep diving into Salesforce Marketing Cloud to expand CRM and campaign expertise.
Project Handling Under Salesforce :
1. American Tourister
2. Samsonite
3. TUMI

Salesforce solutionsUser Acceptance Testing (UAT)Functional Specification Documents (FSDs)Process flow diagramsData migrationSalesforce Loyalty Management+3

Cloud odyssey

Salesforce Quality Analyst

Jan 2023 – Feb 2025 · 2 yrs 1 mo · Banglore · On-site

Analyzing requirements and preparing a list of questions if the requirements are incomplete, ambiguous, and contradictory to perform effective testing.
Good knowledge of test case preparation, test planning, and execution. Also, the test environment and test data must be prepared before executing test cases.
Performing risk analysis, work estimations, preparing test-related documentation to plan the working process, identifying tools and technologies that will be used for testing purposes
Analysis of test results to provide feedback and suggestions on how to improve the quality of the product in the future.
Performed regression, sanity, and smoke testing and was well-versed in the project flow and UI testing.
Functional Testing hands-on experience and Good knowledge of Accessibility Testing, UAT, and Usability Testing.
Participating in meetings with team members and customers, collaborating with developers and the management team.
Reporting the bugs and generating Jira tickets to the respected dev team and retesting the scenario for the raised tickets once solved.
More contributed to Functional flow and technical documentation.
Project Handled Under Salesforce :
1. Infinity Chemsol - Sales / Service / Experience Cloud
2. SIRI Info Solutions - Sales Cloud
3. Titan - Commerce Cloud
4. Doors4UK - Sales /FSL / Service Cloud
5. Evanik - Sales / Service Cloud
6. Reva -Education & Experience Cloud
7. BITSDES - Education & Experience Cloud
8. BITSoM - Education & Experience Cloud
9. BITSLaW - Education & Experience Cloud
10. reMarkable - B2B