Aug 2024 – Jul 2025 · 11 mos

Aug 2024 – Jun 2025 · 10 mos

Oct 2023 – Feb 2024 · 4 mos · Mumbai, Maharashtra, India · Hybrid

• Spearheading Apple project implementations, leading daily support activities and gathering new requirements from service centres by understanding their needs.
• Implemented Apple CRM, enhancing customer journey with a seamless digital interaction, resulting in a 30% increase in customer engagement.
• Succeeded in maintaining a 99% project execution rate while consistently meeting client expectations.
• Developed and implemented project communication plans, enhancing team collaboration and reducing
• miscommunication by 25%.
• Planned and executed projects, ensuring timely delivery of project deliverables with a 95% success rate.
• Implemented Chatbot solutions for customer service, enhancing user experience and reducing support costs by 20%.

Jun 2022 – Sep 2023 · 1 yr 3 mos · Hybrid

• Decreased project delays by 30% through efficient project management.
• Optimised project management software tools, leading to a 15% increase in project efficiency.
• Coordinated with cross-discipline team members, enhancing collaboration and completing projects 15% ahead of schedule.
• Implemented Change Requests effectively, reducing project deviations by 25%.

Nov 2020 – Apr 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India · Remote

• Drove requirement gathering, liaising with clients to define needs and document them, translating 75% of
• business needs into technical specifications.
• Conducted and facilitated comprehensive requirement analysis sessions, improving client satisfaction by 20% through clear and effective communication.
• Led AI/ML integration projects, designing and implementing scalable solutions that enhanced data processing capabilities by 30%.
• Led cross-functional teams and collaborated with them to develop and deploy machine learning models,
• enhancing predictive analytics by 35% and improving business intelligence for retail operations.
• Led integration projects, ensuring seamless data flow and system interoperability by configuring sender and receiver agreements.
• Successfully managed and streamlined integration flows for high-profile clients like ALDI Retail, enhancing data communication efficiency by 25%.

Apr 2018 – Oct 2018 · 6 mos · Mumbai, Maharashtra, India

• Supported the project management team in planning and executing digital marketing campaigns, contributing to a 20% increase in campaign performance.
• Assisted in the creation of project timelines, budgets, and reports, ensuring all project activities were well-documented and on track.
• Coordinated with creative and technical teams to deliver high-quality project deliverables, meeting client expectations.
• Conducted market research and competitor analysis to inform project strategies and improve campaign effectiveness.
• Participated in client meetings and presentations, gaining valuable insights into client needs and project requirements.
• Developed and maintained project documentation, ensuring all records were accurate and up-to-date.