Jun 2024 – Dec 2024 · 6 mos

• First-Mile Operations: Overseeing the pickup and sorting of goods from suppliers or warehouses to regional hubs, ensuring timely and accurate transfer to the next phase of logistics.
• Mid-Mile Operations: Managing the transportation and sorting of goods between hubs and distribution centers, optimizing routes and ensuring smooth transitions throughout the network.
• Last-Mile Delivery: Leading a team of riders and delivery personnel to ensure prompt, accurate, and efficient final-mile deliveries, maintaining a high level of customer satisfaction and minimizing delays.
• Opening New Dispatch Centers: Spearheading the setup and optimization of new dispatch centers specifically for last-mile delivery. This includes site selection, staffing, process implementation, and performance monitoring to ensure smooth operations and quick delivery times.
• Team Leadership & Development: Managing and training a team of logistics associates and delivery riders, ensuring alignment with Delhivery’s high-performance standards and motivating the team to achieve key performance indicators (KPIs).
• Route & Process Optimization: Continuously improving delivery routes and logistics workflows across first-mile, mid-mile, and last-mile operations to maximize efficiency, reduce costs, and improve turnaround times.
• Performance Monitoring & Reporting: Monitoring performance metrics at all stages of the logistics process, identifying bottlenecks or areas for improvement, and implementing strategies to increase overall throughput and customer satisfaction.
• Cross-Functional Collaboration: Working closely with other teams including warehouse management, operations, customer service, and technology to ensure seamless operations and quick resolution of any issues.

Oct 2023 – Jun 2024 · 8 mos

• Last-Mile Delivery Oversight: Directing the day-to-day activities of the delivery team, ensuring efficient and timely deliveries to customers within our promised time window. Coordinating last-mile operations to maintain a smooth workflow and enhance service reliability.
• Team Leadership & Coordination: Assisting in the management of delivery riders and logistics associates, ensuring they are properly trained, motivated, and equipped to meet performance goals. I provide guidance, feedback, and support to ensure high levels of engagement and efficiency.
• Route Planning & Optimization: Supporting the optimization of delivery routes to maximize efficiency, reduce delays, and cut down on operational costs. By analyzing data and trends, I help create smarter routing strategies that improve delivery times and customer satisfaction.
• Operational Process Improvement: Identifying areas of improvement within the last-mile process and collaborating with cross-functional teams to streamline workflows, address bottlenecks, and improve overall operational efficiency. Ensuring that all processes are aligned with Delhivery’s high standards.
• Quality Control & Customer Satisfaction: Ensuring that last-mile delivery operations meet the company’s standards for quality and customer service. Monitoring delivery accuracy and handling any issues or discrepancies swiftly, ensuring a seamless experience for the customer.
• Performance Monitoring & Reporting: Tracking performance metrics, including on-time delivery rates, route efficiency, and rider performance. Analyzing data to identify trends, optimize performance, and make data-driven decisions to improve team outcomes and service levels.
• Collaboration with Internal Teams: Coordinating with warehouse, inventory, and customer service teams to ensure accurate order processing, timely dispatch, and prompt resolution of customer complaints or delivery-related issues.

Aug 2023 – Aug 2023 · 0 mo · Gurugram, Haryana, India

Jan 2021 – Jun 2021 · 5 mos · Sahebganj, Bihar, India

• Field work

Dec 2020 – Jul 2023 · 2 yrs 7 mos · Muzaffarpur, Bihar, India

• Business Development Service Provider