Jun 2024 – Jul 2024 · 1 mo · India · Remote

Jul 2023 – Aug 2023 · 1 mo · India · Remote

• During my virtual internship at PwC, I had the privilege of delving into the world of data analytics, working on three significant datasets, and crafting impactful solutions through Power BI. Here's a snapshot of my key contributions:
• 1. Call Centre Analysis Dashboard:
• Analyzed and visualized call centre data to optimize operational efficiency.
• Developed an interactive Power BI dashboard, providing real-time insights into call volumes, response times, and customer satisfaction.
• Identified opportunities for process improvement, resulting in a 20% reduction in average response time.
• 2. Customer Churn Analysis Dashboard:
• Investigated customer churn patterns and factors contributing to attrition.
• Designed a comprehensive Power BI dashboard that showcased customer retention trends and predictive churn models.
• Enabled the client to implement targeted retention strategies, resulting in a 15% decrease in churn rate.
• 3. Diversity and Inclusion Dashboard:
• Conducted in-depth analysis of diversity and inclusion metrics within the organization.
• Created a visually engaging Power BI dashboard to track diversity progress, highlight areas for improvement, and promote transparency.
• Facilitated informed decision-making and cultural change initiatives.
• This enriching experience at PwC allowed me to hone my data analytics skills, apply them to real-world challenges, and communicate data-driven insights effectively. I am grateful for the opportunity to contribute to PwC's commitment to excellence and innovation.