Md Shahbaz

Product Manager

Gurugram, Haryana, India8 yrs 6 mos experience

Key Highlights

Expert in data engineering and analytics for impactful product development.
Proven track record in building automated data pipelines and dashboards.
Strong collaboration skills with stakeholders to drive customer experience improvements.

Stackforce AI infers this person is a Data Engineering and Analytics professional with a focus on customer experience in the SaaS industry.

Contact

Skills

Core Skills

Data EngineeringData AnalyticsData Visualization

Other Skills

Advanced ExcelAlteryxAlteryx DesignerAnalytical SkillsBusiness InsightsBusiness RequirementsCommunicationCross-functional Team LeadershipDashboardData AnalysisData MartsData PipelineData ProcessingData ScienceData Warehousing

About

Mastercard leveraged my expertise in data engineering and customer experience analytics to develop impactful products. Previous tenure at SG Analytics involved building automated data pipelines using tools like Alteryx and Snowflake, collaborating with stakeholders, and delivering actionable insights through Tableau dashboards. Holds a BTech in Civil Engineering from Swami Keshvanand Institute of Technology, Jaipur. Skilled in Hive, Jupyter Lab, Hadoop, Pyspark, Putty, SQL, Python, Alteryx, Tableau, power BI & advanced Excel with certifications in data analysis and machine learning, contributing to data-driven decision-making and product innovation.

Experience

Mastercard

Specialist Product Management

Apr 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · Hybrid

Sg analytics

2 roles

Senior Data Engineer

May 2022 – Apr 2024 · 1 yr 11 mos

Data Engineer

May 2021 – Apr 2022 · 11 mos

Worked as a core member of CX Analytics team for Thomson reuters
1. Responsible for the creation of automated data pipeline using Alteryx to be used for different analysis using various data sources such as Snowflake, EDW, Salesforce, SAP, MVT, SFTP, inmoment and Pendo, WinScp, Filezilla
2. Collaborating with different stakeholders for their request and working on different root cause analysis revolving around how to increase the NPS, EASE and Emotion score for different Products, Segment and Sub Segment by combining different survey data as well as financial data, usage data, support data and creating standard tableau report and publishing it to the tableau server to be used across the organisation.
3. Performing text analytics to identify the root cause for various use cases accross the organisation.
4. Development & Revamping of the Tableau dashboard for different product teams and stakeholders such as Chatbot dashboard, Non compliant Travel and Expense dashboard, customer support dashboard, Relationship dashboard etc.

AlteryxSnowflakeTableauData PipelineData AnalysisText Analytics+2

Shoutnow

Data Analyst

Feb 2020 – Apr 2021 · 1 yr 2 mos · Banglore · Remote

Transitioned my career from Civil Engineering to an IT industry and joined as an Analyst in a startup and worked on different projects for Reporting and developments