Gaurav Yogi

Consultant

Noida, Uttar Pradesh, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in business analysis and project management.
Strong analytical and problem-solving skills.
Proficient in using project tracking tools like JIRA and Trello.

Stackforce AI infers this person is a Business Analyst with expertise in SaaS and project management.

Contact

Skills

Core Skills

Business AnalysisProject Management

Other Skills

Agile EnvironmentAnalytical SkillsBRDBacklog ManagementBusiness Analysis Planning & MonitoringBusiness ProcessBusiness RequirementsCommunicationCross-functional Team LeadershipDocumentationEscalations ManagementFraud InvestigationsMicrosoft ExcelScenario TestingService-Level Agreements (SLA)

About

Experience in Web Application and mobile application as a business analyst with an extensive exposure to the IT implementation of the project s following SDLC – product development, feature grooming, acceptance writing, creative high level estimates and detailed analysis, implementation and testing. - Experience in managing requirements at the project level can help fulfill business needs. - Experience in Defect Management and providing Customer QA Support. - Strong Analytical and problem solving skills. - Experience in using project tracking tools (JIRA, Trello) - Experience in project deployment and providing post deployment support to customers.

Experience

Businessnext

2 roles

Senior Consultant

Promoted

Feb 2023 – Present · 3 yrs 1 mo · Noida, Uttar Pradesh, India

Gather information from the respective stakeholders such as clients & team members to perform feasibility analysis and document requirements (like FSDs) and Consulting CRM approaches to client and prioritizing requirements for enhancements to business processes throughout the SDLC.

Consultant

Feb 2022 – Feb 2023 · 1 yr · Noida, Uttar Pradesh, India

Gather information from the respective stakeholders such as clients & team members to perform feasibility analysis and document requirements (like FSDs) and Consulting CRM approaches to client and prioritizing requirements for enhancements to business processes throughout the SDLC.

Zomato media private limited (incorporated in new delhi india)

4 roles

Business Analyst

Promoted

Dec 2020 – Feb 2022 · 1 yr 2 mos · Gurugram, Haryana, India

Analyzing social media post metrics.
Gather information from the respective stakeholders such as clients & documenting the feedback received over the social media platforms (Twitter, LinkedIn, Facebook, Instagram etc.)
Prepared documents (Business requirement document, Functional requirement document and Project scope).
Participated in JAD sessions with stakeholders and system users to collect the SRS.
Discussion with clients to clear the project.
Resource planning with the Project manager.
Updating and tracking the progress of project.
Work closely with business, development, project management and quality assurance team in the overall delivery of solutions.
Analyzing existing system to design process workflows by carrying out “AS-IS” and “TO-BE” analysis.
Prepare stakeholder analysis and RACI chart for internal communication. Analyzing social media post metrics.

Social Media AnalysisStakeholder CommunicationDocumentationProject ManagementBusiness Analysis

Subject Matter Expert ( Acting Team Lead )

Promoted

Jul 2018 – Nov 2019 · 1 yr 4 mos · Gurugram, Haryana, India

Helped in managing a team of 30 associates of chats process which ensured Customer Delight through quality deliverable and worked towards improving the team KPls.
Develop timely feedback mechanisms and conduct training to ensure the team maintains a high level of quality and efficiency
Handling internal projects and preparing productivity report and sharing the same with department heads
Also responsible for hiring on vendor site.

Senior Associate - Dispute Management

Promoted

Sep 2017 – Jul 2018 · 10 mos · Gurugram, Haryana, India

Responsible for settling Disputes raised by Users and Restaurants & assisted Team Lead- Dispute Management Team to run the daily Operations.
Monitor and review Customer's fraud score & do the customer profiling. Conflict resolution, expectation setting, negotiation and engineering win-win solutions for both customers & sellers

Customer Delight Team - Associate

Feb 2017 – Sep 2017 · 7 mos · Gurugram, Haryana, India

- Working forefront to provide end to end resolution to user queries. Handling L1 and L2 customer queries over calls, email, chat and social media to provide them end to end resolution. Creating and managing database to assist leads

Makemytrip

Customer Service Specialist

Apr 2016 – Jan 2017 · 9 mos · Noida, Uttar Pradesh, India

Started my career by joining out bound call process . The main purpose was to gather feedback regarding the services provided by the company. However, have managed a team of 20 folks. Based on the feedback received from the users, making reports for the same to assist my leads.