Mar 2024 – Mar 2024 · 0 mo · Remote

• PwC Switzerland Power BI Job Simulation on Forage - March 2024
• Completed a job simulation where I strengthened my PowerBI skills to better
• understand clients and their data visualisation needs.
• Demonstrated expertise in data visualization through the creation of Power BI
• dashboards that effectively conveyed KPIs, showcasing the ability to respond
• to client requests with well-designed solutions.
• Strong communication skills reflected in the concise and informative email
• communication with engagement partners, delivering valuable insights and
• actionable suggestions based on data analysis.
• Leveraged analytical problem-solving skills to examine HR data, particularly
• focusing on gender-related KPIs, and identified root causes for gender
• balance issues at the executive management level, highlighting a commitment
• to data-driven decision-making.
• https://forage-uploads-prod.s3.amazonaws.com/completion-certificates/PwC%20Switzerland/a87GpgE6tiku7q3gu_PwC%20Switzerland_4b8G9AWbnp2sFkdva_1710813119676_completion_certificate.pdf
• E5i3gKCNgHyZHb92a

Apr 2023 – Jan 2024 · 9 mos · Delhi, India · On-site

Dec 2022 – Mar 2023 · 3 mos · Noida, Uttar Pradesh, India

• MADAME TUSSAUD
• (An Enterprise of Merlin Entertainment)
• HOST
• Successfully managed a museum retail store, handling all aspects of inventory, sales, and customer experience.
• Expertly managed stock orders, ensuring that the store was always fully stocked with souvenirs and merchandise.
• Proactively sought feedback from guests on their museum experience and made necessary improvements to enhance their satisfaction.
• Maintained staff attendance records and ensured that all team members adhered to the museum's high standards of cleanliness and hygiene.
• Effectively managed cash flow and handled all billing responsibilities with accuracy and attention to detail.
• Demonstrated exceptional leadership skills in managing the store and staff as a true professional, ensuring smooth day-to-day operations.
• Consistently met and exceeded sales targets, contributing to the museum's overall success.
• Maintained a positive and customer-focused attitude, consistently providing excellent service and support to all guests.

Jan 2022 – Nov 2022 · 10 mos · New Delhi

• Skilled retail associate in kids apparel and footwear.
• Focuses on exceptional customer service and exceeding needs.
• Welcomes customers warmly, offers water, and ensures comfort while shopping.
• Responsible for inventory, sales, and targets, including stock ordering.
• Maintains staff attendance records and ensures store cleanliness.
• Handles billing and cash management at the counter.
• Creates daily sales reports and records damaged or lost stock.
• Presents stock attractively, utilizing up-selling and cross-selling to increase sales.
• Encourages customer feedback to improve store experience

Jan 2021 – Dec 2021 · 11 mos · New delhi

• Managed inventory levels and restocked supplies as needed to ensure smooth operations and prevent shortages.
• Maintained accurate records and checklists to ensure compliance with company policies and health and safety regulations.
• Interacted with customers in a friendly and professional manner, taking orders and providing recommendations as needed.
• Processed financial transactions accurately and efficiently, ensuring customer satisfaction and compliance with company policies.
• Maintained a clean and organized work environment, including regular cleaning and sanitizing of equipment and surfaces.
• Communicated effectively with team members and management to ensure efficient and coordinated operations.
• Demonstrated strong attention to detail and problem-solving skills to address issues and ensure customer satisfaction.
• Contributed to a positive and welcoming atmosphere for customers, promoting loyalty and repeat business.

Apr 2020 – Dec 2020 · 8 mos · Noida

• Streamlined customer interactions by providing in-depth knowledge of products and services as a Back-end Associate
• Responded to customer inquiries and concerns through effective phone support, resulting in increased customer satisfaction
• Delivered exceptional customer experience by ensuring prompt and accurate resolution of customer issues
• Collaborated with cross-functional teams to identify customer pain points and suggest solutions for improved customer retention
• Contributed to revenue growth by suggesting upgraded plans to customers, resulting in increased sales for the company

Feb 2019 – Mar 2020 · 1 yr 1 mo · gurgaon

• As a guest relations executive, I excelled in providing exceptional customer service by welcoming guests during check-in and ensuring a memorable farewell at checkout.
• I managed guest complaints and concerns efficiently and promptly, while overseeing VIP arrivals and departures.
• Coordinating multiple duties in a busy environment, I possessed detailed knowledge of the hotel, city, and competition, and maintained up-to-date information on daily room occupancy and rates.
• I allocated rooms to arriving guests, maintained guest folios and lockers, and coordinated with housekeeping for room clearances.
• I collected guest feedback and performed basic cashier activities as required.
• Adhering to strict staff grooming and hygiene standards, I ensured that all check-ins and check-outs were handled smoothly and without prejudice.