Swapnil Raj

Business Analyst

India13 yrs 1 mo experience
Highly StableAI Enabled

Key Highlights

  • Expert in digital transformation within the banking sector.
  • Proven track record in integrating AI for enhanced service delivery.
  • Strong focus on optimizing business operations through digital solutions.
Stackforce AI infers this person is a Fintech expert with a strong focus on digital transformation and technology consulting.

Contact

Skills

Other Skills

Agile MethodologiesAnalytical SkillsArtificial Intelligence (AI)Business ConsultingBusiness Process ImprovementBusiness Relationship ManagementBusiness Requirement DocumentsCRM System ImplementationClient ServicesCustomer AcceptanceCustomer Journey MappingCustomer OnboardingCustomer Relationship ManagementCustomer Relationship Management (CRM)Customer Satisfaction

About

With a robust background in digital transformation and technology consulting, my career is marked by spearheading initiatives that have significantly enhanced operational efficiencies and customer experiences in the banking sector. At IndusInd Bank, my focus has been on integrating artificial intelligence to revolutionize service delivery, a testament to my commitment to innovation. My tenure at Bandhan Bank empowered me to develop strategic solutions that have consistently aligned with business objectives, reflecting my expertise in digital banking. The drive to optimize business operations through cutting-edge digital solutions underpins my professional journey, aiming to continually elevate the financial services industry to new heights.

Experience

Indusind bank limited

Senior Business Analyst – Digital Banking

Mar 2024Present · 2 yrs

Bandhan bank

Business Analyst – Digital Transformation

Mar 2020Feb 2024 · 3 yrs 11 mos · Delhi, India · On-site

Yes bank

Digital Transformation Analyst

Nov 2019Feb 2020 · 3 mos · Noida, Uttar Pradesh, India · On-site

Axis bank limited

Banking Industry Analyst

Dec 2012Oct 2019 · 6 yrs 10 mos · South Delhi, Delhi, India · On-site

Education

Manipal Institute of Management, MAHE, Manipal

Postgraduate Degree — Banking and Financial Support Services

Dec 2012Nov 2013

Shri Ram Murti Smarak (SRMS) Institutions

Bachelor of Technology - BTech — Electronic and Communications Engineering Technology

Jun 2007Jun 2011

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