Aug 2019 – May 2021 · 1 yr 9 mos · Pune/Pimpri-Chinchwad Area

• Worked as a Senior Solution Architect for North America Region
• to manage deals and solutions for SI and AO opportunities. It is a critical client-facing role that interprets and translates client requirements into a technology solution that can be configured from a standard set of offerings. Drives the sign off on the technology solution and act as an interface with the delivery organization to ensure effective transition, shape services and determine appropriate service delivery locations and related costs. Key member of the sales team to represent the technology solution offering to the client organization.
• Responsibilities -
• Participate in pre-sales activities, architecture work for CX and SAP technologies.
• Prepare client business case and lead technical assessments of vendor products and/or
• new technologies in the market.
• Scope definition, preparing estimations and costing/pricing/financials.
• Work on “NEW SAP” technologies and evolving landscape.
• Design solutions keeping into mind key domain asks for High Tech, Media and Communication.
• Design Solutions based on common delivery methods including Agile, DevOps etc..
• Architecture design for complex and multi technology architecture.

Jul 2016 – Jul 2019 · 3 yrs

• Quote to Cash Architect for Large Transformation engagement comprising of Apttus CPQ/ CLM , Pega PRPC and Hybris Billing as key components.
• Extensive experience in solution design , consulting, pre-sales and delivery for SAP CRM , Hybris Billing , Hybris Cloud for Customer and Hybris Marketing.

Nov 2009 – Jun 2016 · 6 yrs 7 mos

• SAP CRM/IS-U Consultant
• Solution Design ( Presentations, Meetings and Flow Diagrams ) for Service Requests,Tasks and Activities
• Process Design Diagrams and Business Process Designs
• Presentations of Standard SAP offerings, Proof of Concepts for Product Proposal,Quote to Contract Scenario, Service Requests and Interaction Center
• Requirement Gathering,AS-IS analysis,Gap Analysis with RICEF Definitions
• Discussion with client on requirements and their possible solutions in SAP
• Functional Designs for Master Data, Contract Start guided process with IDE integration,Service Requests and SLA Management,Interfaces with third parties
• Review of Business Process designs and Functional Designs
• Discussion with Billing team on Integration of Billing Rates structure with CRM products using Master Data Templates

Sep 2008 – Nov 2009 · 1 yr 2 mos · Mumbai, Maharashtra, India

• SAP CRM/IS-U CS functional consultant and know SAP ABAP as well.
• Requirement gathering and design for SAP – CTI( Call Telephony), Agent Inbox and Interaction Centre
• End-to-end solution in ERMS (E-Mail response management system), Agent Inbox and Alerts
• Configuration of Web IC,Service Tickets and SLA management, Task and Activity Management, Campaign Management, Organization Management, Web UI (User
• Interface)Configuration, Bounce Mail Management, Transaction Launcher, Utilities specific settings, Master Data settings and Products with configurable attributes.
• Prepared Functional Designs for Enhancements ( CRM, ISU-CS ,Middleware, Activity Monitor, Easy Enhancement Workbench, Factsheets ), Interfaces ( Returned Mail Management and E-Bill View ) and Forms ( Welcome Letter, New Connections Letter,Direct Debit Letter ), E-Mail Templates Test Script preparation
• Go-Live Support and Defect-Fix after go live

Sep 2005 – Aug 2008 · 2 yrs 11 mos · Mumbai, Maharashtra, India

• SAP IS-U CRM/CS/FI-CA Consultant
• Interaction Center Consultant and also done Pre Sales activities
• End-to-End solution for Complaint Management System using Service Notifications and Configuration of Work Management Module for Service Orders
• Configuration, functional and technical design and development for Disconnection/Reconnection scenario
• Knowledge Transition Team member for IS-U CCS team
• Front Office Primary (On call) Support for 1 year
• Worked on development and support issues related to IS-U CCS and FI-CA
• Fix Issues related to Texas SET Idocs
• Root Cause Analysis for age old front office issues
• Techno-functional design and development for Billing User Exits, FI-CA events,Module Pool Programming, Table maintenance and Report Programming