Karthik Jagannathan

CEO

Chennai, Tamil Nadu, India30 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Founded Gallabox to address SMB challenges.
Led Sulekha through the 2008 crisis successfully.
Achieved 77% uptick in lead conversion for clients.

Stackforce AI infers this person is a SaaS expert focused on conversational AI and customer engagement.

Contact

Skills

Core Skills

Conversational AiBusiness StrategyProduct ManagementProduct Development

Other Skills

AI AgentsAdvertisingAnalyticsBrand ManagementBusiness DevelopmentChannel PartnersCross-functional Team LeadershipCustomer EngagementCustomer ManagementDirect SalesKey Account ManagementLeadershipLocal SearchManagementMarketing

About

At 49, I made a decision that many thought was crazy. To leave a comfortable executive role to solve a problem that SMBs and SMEs face every day. After two decades in telecom and technology, including scaling Sulekha through the 2008 crisis, I witnessed something troubling. While large enterprises had sophisticated customer engagement tools, 75 million SMBs in India (contributing 35% of GDP) were stuck on lead leakage with Excel sheets and manual processes. That's why we built Gallabox in 2021. Born out of the very growth pains and the market opportunity I observed, Gallabox is an AI-powered growth engine that turns every WhatsApp conversation into a business opportunity and tangible ROI. Today, we're proud to serve 10,000+ businesses across 45+ countries, powering 200M+ conversations and helping SMBs/SMEs achieve up to 77% uptick in lead conversion. Our recent $3.5M funding from FUSE, Prime Venture Partners, and Neon Fund validates our mission to democratize conversational AI on WhatsApp and beyond.

Experience

Gallabox

Chief Executive Officer

Jun 2020 – Present · 5 yrs 9 mos · San Diego, California, United States

Gallabox empowers businesses, irrespective of size and tech expertise, to deploy AI agents for their all their customer touch-points to drive better conversions. From broadcast messaging and automated appointment booking to personalized service recommendations, Gallabox helps businesses automate every stage of their customer interaction funnel.

Conversational AICustomer EngagementAI AgentsSales Funnel OptimizationProduct ManagementBusiness Strategy

Matrimony.com limited

Sr Vice President & Business Head - Wedding Services

Aug 2018 – Jun 2020 · 1 yr 10 mos · Chennai Area, India

Sulekha.com

2 roles

VP & Business Head

Promoted

Jun 2009 – Jun 2018 · 9 yrs · Chennai Area, India

Sulekha is one of India’s best-known consumer Internet companies and has transformed Local Services through a powerful need-fulfillment and monetization platform serving millions of users and a vast number of local SMBs in 40 cities. Sulekha is a venture-funded, profitable enterprise.
I manage the India business of Sulekha, a 1,000-member organization drawn from Product Development, Marketing, Sales and Customer Service, a business that I launched in 2007 and led the building of teams, processes, systems and tools.
The focus areas of my role as Business Head include
o Asset monetization
o Pricing
o Sales performance
o Operating costs’ management
o Customer – Platform metrics
o Delivering customer RoI
o Building a 'winning' work culture

Director and Head – Product Development, Sulekha

Mar 2007 – May 2009 · 2 yrs 2 mos · Chennai Area, India

Responsible for the Local search product and value delivery
Led a team consisting of product development, analytics, user support, online/search marketing, customer service and retention
Conceptualized and launched the “Guaranteed Leads” service supported by strong back-end user hand-holding processes and customer management processes that led to the eventual creation of the competitive business model for Sulekha
The Guaranteed Leads model innovation helped make Sulekha the most popular online Local search service in India

Tata teleservices

Circle Head - Access Business Unit

Mar 2005 – Mar 2007 · 2 yrs

Product lines included pay-phone, calling cards and rural telephony.
Grew annualized revenues by over 4 times in a 24-month period despite the fact that the payphone business was operating in a fiercely competitive environment and also under strain owing to the rapid growth of mobile phone penetration.
As a result of several marketing and field level innovations, Tata Indicom’s payphone business was a market leader in most markets in Tamil Nadu and Kerala.
Developed a strong team of marketing, sales/operations, customer-care, service, supply chain & training to achieve organizational goals.