Jul 2021 – Feb 2022 · 7 mos · Gurugram, Haryana, India

Jul 2017 – Aug 2018 · 1 yr 1 mo

• Program Management – Enhanced focus on business with view to expand the account with the customer. End-to-end project execution, Delivery ownership, Schedule and Effort variance within control parameters, quality parameters within range, risk management, stake holder (internal/external) management, budgeting and estimation, Change management, Pro-actively plan and ensure zero escalation from customer – protecting organization interests at the same time.
• Delivery Management - Product and Feature Planning and Execution
• Customer Management – SOW, Resource requirements and new opportunities, Requirement discussions, Monthly & Quarterly reviews
• Resource management – Providing proper forecast, Keeping the team engaged and highly motivated, reward for performance, conducting performance reviews, conflict management
• Quality Management – Co-ordinate with Quality to do health monitoring of accounts & escalate internally to get the issues solved. Continuous product and process improvement in line with CMM and TL9000
• Staffing and Recruitment – Work with TA/HR teams to provide forecast & also see requirements of all kinds including contractual, International Hires, regular employees are met

Apr 2014 – Jun 2017 · 3 yrs 2 mos

• “End-to-end” ownership of account – with SPOC for all aspects related to account.
• Budgeting, Revenue, P&L and Booking responsibility including providing forecast.
• Protect existing business & look for new businesses
• Account planning & strategizing
• Contract Closure. Build relationship with customers.
• Co-ordinate with all functions/stakeholders within organization(Legal, Finance, Marketing, Engg, HR, IT, Quality teams) and give a single view to customer for enhanced experience on “Contract, Execution, Delivery and all aspects”.
• Front-ending with customer for all Pre-Sales support

Nov 2009 – Mar 2014 · 4 yrs 4 mos

• Managed projects with geographically distributed and high performing development teams.
• Experience with multiple software development methodologies and their tools.
• Led large scale Agile/SCRUM teams to successfully deliver quality products on accelerated timelines.
• Have expertise in taking a driving role in building complex software product that have been successfully delivered to customers.
• Have driven implementation of best practices for the full software development life cycle, including coding standards, secure code coding standards, code reviews, source control management, build processes, Quality Assurance/testing, and operations.
• Have led teams of Architects/Managers to drive successful execution of the project.

Jul 2005 – Oct 2009 · 4 yrs 3 mos

Jan 2003 – Jun 2005 · 2 yrs 5 mos

Jul 2000 – Dec 2002 · 2 yrs 5 mos

Jul 1999 – Jun 2000 · 11 mos

Nov 1996 – Jun 1999 · 2 yrs 7 mos · Greater Delhi Area

• Worked on Design and Development for implementation of Fault Tolerance features & V5.1/V5.2 interface for Class 5 PSTN Switch.

Jul 1995 – Jun 1996 · 11 mos · Mumbai Metropolitan Region

• Joined from campus in Information Systems division. Worked as Software Engineer in communications domain.