Chetan Lanjewar

Operations Associate

Pune, Maharashtra, India5 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Expert in transforming data into actionable insights.
  • Proficient in machine learning and predictive modeling.
  • Strong background in customer service and data analytics.
Stackforce AI infers this person is a data-driven professional in the Fintech industry, specializing in analytics and customer service.

Contact

Skills

Core Skills

Data ScienceMachine Learning

Other Skills

AdaptabilityAdvance ExcelBack Office OperationsBackground ChecksBank Fraud PreventionBanking & Financial ServicesCritical Thinking & Problem-SolvingCustomer InteractionCustomer SatisfactionCustomer ServiceCustomer SupportData AnalysisData AnalyticsDomain KnowledgeEmail Clients

About

Data professional in the fintech industry. I specialize in transforming data into actionable insights that drive business success. In my current role, I provide assistance to customers via phone and chat, addressing their inquiries, concerns, and complaints, and resolving issues promptly and accurately. Additionally, I maintain detailed and accurate records of customer interactions and transactions, and handle various back office tasks. Passionate about leveraging analytics to solve real-world problems and optimize business performance. As a data professional with expertise in Excel, Power BI, SQL, and Python, I specialize in transforming data into actionable insights that drive business success. My journey in data analytics and machine learning has equipped me with the skills to analyze complex datasets, create compelling visualizations, and build predictive models that inform strategic decision-making. With a strong foundation in data manipulation and analysis, I excel at identifying trends, uncovering patterns, and providing data-driven solutions to business challenges. My proficiency in Power BI and Excel allows me to create interactive dashboards and reports that effectively communicate key metrics and insights to stakeholders. In addition to my technical skills, I have hands-on experience with SQL for database management and Python for advanced analytics and machine learning. I am passionate about leveraging these tools to solve real-world problems, optimize processes, and enhance business performance. Whether it's through developing predictive models, performing statistical analyses, or creating automated data pipelines, I am committed to delivering high-quality, impactful results. I thrive in collaborative environments and am always eager to learn and apply new techniques to stay at the forefront of the ever-evolving data landscape.

Experience

Full potential solutions

3 roles

Real Time Analyst | Workforce Management

Oct 2025Present · 5 mos · Pune, Maharashtra, India · On-site

  • The Real-Time Analyst is to monitor and manage the contact center's operations in real-time to ensure it meets its performance targets, known as Service Level Agreements (SLAs). Identifying and reporting on real-time trends. The ability to look at data, spot a trend or problem, and know what action to take.

Risk Investigator | Fraud Analyst

Promoted

Feb 2025Nov 2025 · 9 mos · Pune, Maharashtra, India · On-site

  • Key Responsibilities:
  • Data Monitoring & Analysis: Analyze real-time and historical transactional data using sophisticated tools to detect suspicious patterns, anomalies, and red flags.
  • Case Investigation: Conduct end-to-end investigations into flagged activities, from initial alert to resolution. This includes gathering evidence and documenting findings meticulously.
  • Risk Mitigation: Develop and implement preventative measures and strategies to reduce fraud risk. This often involves fine-tuning detection rules and improving security protocols.
  • Reporting & Collaboration: Create detailed reports on fraud trends and investigation outcomes for management. They also collaborate with customer service, IT security, and sometimes law enforcement agencies.

Customer Service Representative

Aug 2023Feb 2025 · 1 yr 6 mos · Pune, Maharashtra, India · On-site

  • Answering Inquiries: Handle customer questions via phone, email, and live chat regarding transaction status, exchange rates, fees, delivery times, and country-specific regulations.
  • Troubleshooting Issues: Assist customers with problems like failed transactions, payment processing errors, incorrect recipient details, and login or app-related issues.
  • Providing Guidance: Walk customers through the process of sending and receiving money, helping them navigate the company's app or website.

Access million

Data Science Intern

Dec 2023May 2024 · 5 mos · Pune, Maharashtra, India

  • I am excited to share that I have successfully completed my Data Science internship with Access Million. During this internship, I had the opportunity to:
  • Develop and apply machine learning models to solve real-world business problems.
  • Analyze and interpret complex data sets to extract actionable insights.
  • Collaborate with cross-functional teams to implement data-driven solutions.
  • Enhance my skills in Python, SQL, and data visualization tools.
  • This experience has significantly strengthened my analytical capabilities and my ability to transform data into strategic insights, further fueling my passion for data science.
Machine LearningData AnalysisPythonSQLData Science

Wns global services

Associate - Ops

Jul 2021Jan 2023 · 1 yr 6 mos

  • Verification Process Need to contacts the relevant institutions, previous employers, and other sources to verify the provided information.
  • Report Generation: Once the verification process is complete, Hire-Right compiles the information into a comprehensive background check report.

Concentrix daksh services india pvt ltd

Associate Customer Support • Pune, Maharashtra

Oct 2018Jun 2020 · 1 yr 8 mos

  • Worked as Customer Representative in Uber Eats in which handled the inbound calls and Emails of customers related to online food delivery.

Education

Dr. C. V. Raman University, Kota Bilaspur

Master of Business Administration - MBA — Human Resources / IT

May 2018Jul 2020

Sipna College of Engineering & Technology, Amravati

Bachelor of Engineering - BE — Electronics and Telecommunication

May 2011Aug 2014

M.S Board of Technical Education (M.S.B.T.E)

M.S Board of Technical Education (M.S.B.T.E) — Electronics and Telecommunication

Apr 2008Jun 2011

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