Cleo Ngiam

Product Manager

United Kingdom15 yrs 8 mos experience

Highly Stable

Key Highlights

Over 14 years of international design experience
Expert in user-centered design and agile methodologies
Proven track record in team leadership and mentorship

Stackforce AI infers this person is a User Experience Designer with a strong focus on user-centered design in the publishing and government sectors.

Contact

Skills

Core Skills

User-centered DesignAgile Leadership

Other Skills

Agile MethodologiesGraphic DesignLean UXServant LeadershipTeam LeadershipUX Research

About

I’m a research-led, strategic designer. I help businesses establish effective user-centred processes for their product teams. I love bringing people together to get things done. With over 14 years experience, I’ve lived and worked in Asia, North America, and Europe—gaining valuable experience aligning work practices across timezones and cultures. Experienced in: Developing scalable user-centred products Multi-disciplinary collaboration Workshop & Brainstorming facilitation Persona & scenario building Journey & System mapping Mapping & Wireframing task-focussed flows Planning & Analysing large-scale user research Conducting & Analysing usability tests Applying data-informed experiments to strategic and business goals Accessible user interface design Agile working practices Lean methodologies Portfolio available upon request.

Experience

Freelance

Product Design Consultant and Facilitator

Oct 2024 – Present · 1 yr 5 mos · Bristol, London, New York · Hybrid

Feb - Oct 2025 (8 month contract) - Building AI and LLM tools to detect integrity issues during the science publishing process for a global publisher.
Oct 2024 - Jan 2026 (15 month contract) - Building a community platform for local U.S. government leaders.

Springer nature group

4 roles

User Experience Lead

Promoted

Nov 2021 – Oct 2024 · 2 yrs 11 mos

Work with other leads to define a single user experience vision
Align the programme to work towards this vision
Promote an open and supportive working culture across our offices in London, Berlin, Lisbon and Pune
Pair with other discipline leads to facilitate cross functional collaboration and agile working practices within teams
Work closely with Product, Research, Content and Brand teams to ensure consistency across our services for multiple users’ experience
Understand business goals and stakeholder expectations and influence user-centred approaches
Coach and mentor 7 designers and their teams in design best practices and help in their career development
Hire 5 designers into the team whilst attaining 100% retention

User-centered DesignServant LeadershipAgile MethodologiesTeam LeadershipLean UXAgile Leadership

Senior User Experience Designer

Promoted

Apr 2017 – Nov 2021 · 4 yrs 7 mos

Introduce how innovation can apply in team processes
Lead the Information Architecture work on our most prestigious journal imprint - Nature
Work with Product Owners and Business Analysts to design and run collaborative workshops with business owners, stakeholders, users, and the delivery team
Help ensure our Objectives & Key Results reflect user’s needs, goals, and pain points
Help team define and validate hypotheses and map them back to strategic business and user goals
Show how research and design can work within a lean and iterative development approach
Use research interviews to contribute to our experience map while working closely with Marketing Intelligence to match our qualitative with quantitative research
Collaborate closely with Product Owners and Developers, pairing regularly to help develop accessible and evidence-driven solutions
Organise and plan large-scale research and disseminate knowledge through workshops, presentations, reports, and discussions with the department and the wider organisation
Determine clear success measures for each stream in the programme of work

User Experience Designer

Aug 2016 – Apr 2017 · 8 mos

User Experience Consultant

Nov 2015 – Jul 2016 · 8 mos

Melewi

User Experience Designer

Mar 2013 – May 2015 · 2 yrs 2 mos · Singapore, Melbourne

Melewi is a travelling digital design studio.
Proactive in business planning
Continuously help in improving internal processes
Plan and implement of up to 12 projects at a time
Provide creative direction and support for the team
Collaborate closely with team and clients on UX, UI, development and testing phases
Prep and conduct user research and usability testing
Experience in agile working practices
Produce wireframes and prototypes
Produce responsive web / multi-platform design
Prep and train new hires
Help in the development and growth of the team
Clients include: McDonald's, Samsung, Heineken, Merck, Namecheap, WeTeachMe, Bluesky