May 2021 – May 2023 · 2 yrs · Pune, Maharashtra, India

• I started as a second employee in India and set up all the operations in India. I Lead Salient Process India Private Limited towards unprecedented heights of success as the India Director and Global Service Delivery Manager.
• Develop and implement overarching objectives, policies, and procedures for the company to facilitate operational efficiency, technological advancement, financial stability, and sustainable growth.
• Manage end-to-end service delivery function for Salient Process India Private Limited's global operations.
• Identify opportunities for innovation and growth to deliver exceptional value to clients and stakeholders in the arena of digital transformation, artificial intelligence, robotics process automation, process mapping, mining and analysis, business automation workflow (BAW), and hyper- automation solutions.
• Ensure service delivery processes and systems are effective, efficient, and scalable to meet the evolving needs of the organization.
• Collaborate with senior leadership to develop and implement new service offerings, identify opportunities for growth, and drive continuous improvement in service delivery processes and systems.
• Ensure that organizational systems (structure, processes, information, technology, people, budget, and time) are in place to support the accomplishment of short and long-term business objectives.
• Work with the technology team to assigns resources and tasks, and manage quality assurance, resolution of issues, status reviews and reporting, development of standards, change control, client support, and compliance with all policies and procedures.
• Built a diverse team of talented and motivated professionals capable of supporting the transformational aspirations of the business. Inspire and motivate others by communicating passion for the organization’s mission, vision, and values.

Jun 2020 – May 2021 · 11 mos · Pune, Maharashtra, India

• Worked as Specialist (Project Manager) for the AI-Based Enumeration project for our client, a US-based leading manufacturer, responsible for the successful planning, execution, and delivery of the project.
• Spearheaded complete project lifecycle from strategy, ideation, gathering requirements, road mapping, design, development and execution of projects that deliver transformational benefits for the client's business.
• Led and delivered project vision, architecture views, technology roadmaps, and IT strategies throughout Technology Lifecycle Deliverables.
• Led and motivated a team of project resources, including developers, analysts, and subject matter experts, to ensure that project deliverables are completed on time, within budget, and to the required quality standards.
• Facilitated the adoption, implementation and sustainability of Agile processes, principles, and practices. Deployed Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospective.
• Led a team with 15+ members and carried out portfolio planning and project management to ensure quality delivery in the time frame. Optimized processes, tools, metrics, and human capital to enable effective and efficient delivery of company projects.
• Devised operational strategies for service delivery functions by carrying out long-term and short-term planning in line with the customer requirements for smooth operations.
• Managed all aspects of a service to create and deliver superior customer satisfaction while simultaneously creating value. Escalated issues and problems to higher management as necessary, ensuring prompt and accurate resolution.
• Provided leadership with a vision that assists in the creation and promotion of an environment for innovation, organizational agility, and continuous learning.

Oct 2018 – May 2020 · 1 yr 7 mos

• Has played scrum master role for multiple projects. Responsible for quality delivery, schedule adherence and process management for multiple complex projects for clients. Moreover, he has played an important role in build activities and automation.
• Has managed multiple teams during the development of many complex user stories with zero/minimal defects and no schedule/effort deviation.
• Extensive knowledge on ALM tools like Jira, VersionOne for stories tracking and to ensure quality delivery of each milestone for large teams. Also, used tools for code quality and review.
• Flexible in building expertise on different technologies and domain, based on project needs
• Handled coordination with multiple teams (Offshore, Onsite, BSA and Client) for many projects at onsite as well as at offshore.
• Strong focus on continuous improvement to enhance knowledge within the team, reduce person dependency, bring in tools/automation
• Lead from the front in bringing innovative ideas to clients and drive end to end implementation to realize the value of these innovations

Oct 2015 – Sep 2018 · 2 yrs 11 mos

• Acted as a scrum master, leading the delivery of all sprints and interaction with client and stockholders. Conducted agile ceremonies like backlog grooming, Retrospective etc.
• Oversaw transition from waterfall to agile across all the practices in client services.
• Monitor and track progress, prepare status reports, resolve issues, coordinate tasks and activities directed toward completing the project goals
• Monitored the Sprint Burndown and conducted daily stand up, encouraging open communication in the team
• Successfully coached the team in the scrum and helped them move from waterfall to agile as part of the broader enterprise-wide agile transformation.
• Championed the use of a continuous integration system (CI) and automated testing leading to improved developer productivity and better-quality software
• Project Management, Risk Management, Lead a team with 35+ members.
• Requirement analysis and client interaction on designs and workflows

Oct 2010 – Sep 2015 · 4 yrs 11 mos

• Managed multiple releases for product development by working with different geographical teams
• Spearheaded demos to get sign off from product owner after every sprint
• Led all the daily stand-ups, demos, retrospectives and planning meetings.
• Requirement analysis and client interaction on designs and workflows.
• Implemented continuous integration and deployment (CI and CD)
• Portfolio planning and Project Management to ensure quality delivery in the time frame. Resource and Risk Management.
• Knowledge Management by running the centre of excellence for Automation Anywhere
• Adhere to best practices in software development which include peer code reviews, creation/update of design/SRS documentation, debugging and segregation of responsibilities in development/build/production environments
• Design and development

Feb 2010 – Oct 2010 · 8 mos · Pune/Pimpri-Chinchwad Area

• Implemented 3-layered architecture for separate business, data-access and front-end processing.
• Designed and implemented user interfaces for payload information.
• Designed and implementing Custom Exception Handling.
• Provided daily and weekly status updates to client and internal management
• Coordinated with datacenter for application deployment
• Ensured code reviews, FxCop compliance
• Coordinated QA with located remotely testing resources
• R&D on SCOM, Power Shell, SCVVM, SCCM, Citrix VDI with .Net

Jan 2007 – Feb 2010 · 3 yrs 1 mo · Greater Nagpur Area

• Design and developed products
• Implemented observable and Singleton pattern.
• Designed and implemented interactive Add-In UI.
• Designed and implementing Custom Exception Handling and many custom controls.
• Provided daily and weekly status updates to client and efforts estimation.
• Ensured code reviews, FxCop compliance.
• Coordinated QA with located remotely testing resources
• R&D on Excel COM objects and windows API interaction with .Net