Dec 2022 – Dec 2023 · 1 yr · San Francisco Bay Area

• Led global teams across Product, Data Science, Design, and Marketing to transform a legacy services business into an AI-powered, product-led growth model.
• Key initiative and Impact:
• Launched GenAI platform for content management & governance, projected to double revenue in 3 years.
• Drove $200M+ pipeline by spearheading 0→1 GTM for Banking/Financial and Healthcare solutions across global markets.
• Aligned 5 global business units with an enterprise-wide AI, Data Security & Trust strategy.
• Built a product-led org by upskilling legacy teams and hiring domain experts, boosting innovation speed 2x.

Jan 2021 – Present · 5 yrs 2 mos · San Francisco Bay Area

• Advisor and investor in AI and product strategy for startups including SproutsAI (GenAI hiring agents), Ken42 (EdTech), Codetta Bioscience (Clinical AI), MicroSec (Cybersecurity/IoT), and Gumroad (e-commerce).

Jan 2020 – Dec 2022 · 2 yrs 11 mos

• Led incubation and scaling of new product lines to fuel organic growth and ServiceNow’s scale to $15B+ revenue. Managed cross-functional teams of PM leaders, designers, and data scientists to deliver 2–3 new offerings per year.
• Key Impact
• Launched 2 new revenue-generating product lines through a mix of organic innovation and inorganic growth strategies in partnership with 4 business unit GMs.
• Built hyperautomation platform spanning process mining, task mining, RPA, AI/ML, document intelligence, and low-code/no-code platform driving enterprise-wide adoption.
• Owned partner ecosystem strategy, leading build/buy/partner decisions and supporting M&A execution.
• Scaled adoption and revenue 10x by designing GTM strategies for PLG, expansion, and customer success.

Jan 2018 – Jan 2020 · 2 yrs

• Impact:
• Scaled ServiceNow’s Customer & Enterprise Workflows 3X in revenue and adoption (2018–2020), leading a team of 10+ PMs across a $1B+ portfolio.
• Transformed CSM into intelligent automation offerings, launching capabilities like recommendation engine, agent coaching, skills-based assignment, AI/ML next-best actions, and virtual agent.

Dec 2015 – Jan 2018 · 2 yrs 1 mo

• Impact:
• Launched ServiceNow Self-Service, Virtual Agent, and AI/ML solutions, scaling revenue from $50M → $300M (2016–2018).
• Drove product adoption & usage analytics, enabling ServiceNow to become a data-driven product org across BUs.

Jan 2015 – Present · 11 yrs 2 mos · San Francisco Bay Area

• Passion project with a mission to help 10M people become fitter and healthier. Built a community of 300K+ fitness enthusiasts across social platforms and launched a platform connecting fitness coaches with clients.

Jan 2009 – Dec 2015 · 6 yrs 11 mos · San Francisco Bay Area

• Launched HP QuickWeb and HP Touchpoint Manager, simplifying IT management for consumers. Set SaaS security & virtualization strategy, managed vendors/QE teams to cut defects by 25%.
• Learned a lot after working on 2 failed projects.

Jan 2005 – Dec 2008 · 3 yrs 11 mos · Mountain View, California, United States

• Joined at the early stage and wore multiple hats (developer, scrum master, QE lead) to build high-availability and disaster recovery products in security and storage. Launched v1 and v2 products, built CI/CD from scratch, automated 50%+ of test cases in year one, and reduced costs by consolidating DevOps/SRE tools.

Jan 2001 – Jan 2005 · 4 yrs

• Built core engineering solutions serving 100+ global customers, gaining early experience in solving complex technical problems and delivering strong customer outcomes.