May 2022 – Present · 4 yrs · Ahmedabad, Gujarat, India · On-site

• ● Led an initiative to streamline cloud delivery processes, resulting in a reduction of development time from 2 months to 2 weeks, enhancing project agility and time-to-market
• ● Implemented comprehensive cost optimization strategies for cloud infrastructure, achieving a remarkable 90% cost savings and significantly improving financial efficiency
• ● Spearheaded automation initiatives to enhance operational efficiency by successfully automating existing processes, leading to reduced efforts and improved productivity across the organization.
• ● Orchestrated the implementation of console-only failover/failback procedures using Data Synchronization App, resulting in a substantial deal size impact of approximately $4 million and enhancing client confidence and business continuity
• ● Developed and deployed console-only automation scripts to meet stringent Visa compliance requirements, successfully meeting compliance deadline, ensuring regulatory adherence, and mitigating potential risks

Jul 2021 – May 2022 · 10 mos · Pune, Maharashtra, India · Hybrid

• ● Led a cross functional team of 14 members to determine process improvement measures to improve collaboration between in-house and 3rd party applications; reduced the bugs by 35%.
• ● Increased support ticket resolution by 25% via conducting a gap analysis to fine tune and build standardized process leveraging process improvement techniques.
• ● Developed mechanisms to monitor risks, issues, dependencies, contingency plans & resources to remove roadblocks, leading to SLA adherence of 92%
• ● Spearheaded the documentation writing program; improved employee participation and performance scores by 10%.
• ● Mentored 7 new team members to get them started right via building an interface with the project; increased operational efficiency by 20%.

Feb 2021 – May 2021 · 3 mos · Ahmedabad, Gujarat, India

Aug 2020 – Feb 2021 · 6 mos

• ● Created ~ 125 million worth of incremental business across 4+ years via leading sales and marketing initiatives, answering RFP responses, client presentations, and executing Statements of Work (SoW).
• ● Mentored & coached ~ 50 consultants; consistently grew & developed new talent, increased team retention by 60% and grew the new feature engagement rate by 31%.

Mar 2020 – Jul 2020 · 4 mos

• ● Achieved an increase in the customer satisfaction score (CSAT) by 15% via leading the program changes from inception to successful implementation.
• ● Spearheaded the scrum ceremonies via collaborating with 3 cross functional teams to prioritize the product backlog, define & develop features, user stories, and requirements; improved the burn chart by 27%.

Sep 2019 – Feb 2020 · 5 mos

• ● Led the adoption of risk management strategies & mitigation plans at an enterprise level; achieved improved risk prediction & mitigation.

Oct 2015 – Aug 2019 · 3 yrs 10 mos

• ● Led an aggressive multi-year integrated program roadmap and release plan to iteratively deliver integrated portfolio projects on a 2-months cycle; increased the revenue to $15 Million within 24 months.
• ● Conceptualized the efficiency KPIs & metrics for the product development process & resource coordination; improved product output by 27%.
• ● Enabled a product feedback loop via collaborating with 7 product management, engineering, and customer experience teams: improved product usability by 18%.

Dec 2011 – Sep 2015 · 3 yrs 9 mos

• ● Accelerated the implementation of PMO best practices with SMEs & key stakeholders throughout the SDLC process; reduced issues/year by 34%.
• ● Mobilized project coordination including Contract and Vendor Management across internal stakeholders & 3rd party vendors; ensured security, risk and compliance requirements were met.
• ● Led the establishment of a self-organizing scrum team via facilitating Scrum ceremonies including Spring Planning, daily Scrums, Sprint Review & Retrospective.

Dec 2014 – Sep 2015 · 9 mos · Mumbai, Maharashtra, India

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