Vikas Goel

Co-Founder

Gurgaon, Haryana, India11 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Expert in user experience design and design thinking.
  • Led key initiatives generating significant revenue.
  • Passionate about enhancing customer experiences through design.
Stackforce AI infers this person is a UX Designer with a strong focus on SaaS and customer experience enhancement.

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Skills

Core Skills

User Experience DesignDesign Thinking

Other Skills

Adobe IllustratorAdobe PhotoshopData AnalysisDesign ResearchDesign StrategyGraphic DesignIllustratorInDesignInferential StatisticsInformation ArchitectureInteraction DesignPhotoshopQuantitative User ResearchSketchingSocial Media

About

Hi, 'Design' translates a service into 'experience'. It brings customer voice at the center of decision making thus pushing an organization to solve right problems. Design inspires me to build products sophisticated experience, social-emotional connect and are highly useful. Thus, Good design is good business. Apart from solving for customers, Design & Design thinking provides a better working model for organization. It breaks internal boundaries, as experience is end to end not restricted to one team, it offers low cost solution in terms of iterating and testing (user research). Therefore it is no surprise that Design lead companies outperform S+P 500 by 200%.

Experience

Level ai

Lead UX Designer

Jul 2023Present · 2 yrs 8 mos · Remote

  • Currently building 'Naviant', an enterprise-grade no-code platform that empowers orgs to create AI agents for seamless, human-like customer support across both voice and chat.
UX ResearchUser Experience DesignDesign ThinkingUser Interface DesignDesign ResearchUsability Testing+1

Self employed

Independent Consultant

Mar 2023Present · 3 yrs · Remote

  • As an independent consultant with a strong passion for expanding my expertise in generative AI, I am actively collaborating with a startup to help unlock its product potential while continuing to deepen my knowledge in this field.

Compass

Sr. UX Designer

Jul 2021Feb 2023 · 1 yr 7 mos · Gurugram, Haryana, India

UX ResearchUser Experience Design

Adplist.org

UX Design Mentor

Jul 2020Sep 2022 · 2 yrs 2 mos

  • Providing a helping hand to aspiring UX Designers around the world.

Expedia group

Sr. UX Designer

Sep 2018Jun 2021 · 2 yrs 9 mos · Gurgaon, India

  • Designing end to end experience for insurance line of business (LOB). Insurance is 2nd largest LOB in term of profit in Expedia Group. Vision of the team is to enhance confidence to book on Expedia and let users travel with peace of mind.
  • Leading some of the key initiatives and working on key user problems.
UX ResearchUser Experience Design

Oyo rooms

UX Designer

Dec 2016Aug 2018 · 1 yr 8 mos · Gurgaon, India

  • Primarily worked on 3 initiatives.
  • Kryton 2.0. - Aim was to enhance customer experience by empowering on ground operations team (OYO captains) to keep properties in check and guide property owner to take desired steps. Designed end to end experience on Android app and construed product requirements.
  • Hotel management system - Designed some of the core modules for tablet and desktop app. For eg. ‘Promotions’ which generated 50 million additional revenue on an avg per month. Also, designed supporting android app for food vendors to efficiently manage food orders at the property.
  • Orbis - An android app for business developers (BDs). The new system improved the efficiency of BDs where 15% more properties got onboard in the same period of time.
UX ResearchUser Experience Design

Blinkit

Product Designer

Jan 2016Aug 2016 · 7 mos · Gurgaon, India

  • Designed multiple mobile and web applications to evolve comprehensive retail and market place ecosystems. User base comprises of shoppers, merchants, managers in the retail stores and administrators in the office.

Housing.com

Product Designer - UI & UX

Jun 2015Nov 2015 · 5 mos · Mumbai Area, India

  • Major Responsibilities and Projects.
  • 1. Data Collectors App | UX and Visuals (android) - Created new digital experience for the ‘Data Collectors’ (Supply Cluster)
  • 2. Search Recommendation Engine | UX (web) - Designed novel solutions to suggest and help users to refine their search. (Solution Cluster)
  • 3. User Testing | Rent product (android) - Analyzed user research sessions and drafted a report delineating usability issues and suggestions
  • As part of the one of the most vibrant design team. The 6 months journey at housing was a great learning experience. I got an opportunity to collaborate with different teams and get involved in multiple products.

Microsoft

User Experience Design Intern

May 2014Jul 2014 · 2 mos · Hyderabad Area, India

  • Proposed a concept android app for discovering amazing events near user location. Delivered the design concepts, UI and rough prototype.

Bosch engineering and business solutions

User Experience Designer | Intern

May 2013Jul 2013 · 2 mos · Bangaluru

  • Designed high-fidelity screens from wireframes & incorporated changes as per findings from user testings for a software tool, BODAS-Visual DC Configurator.

Indian institute of technology, guwahati

Head, Brand Communications and Creative Team | Alcheringa'14

Feb 2013Feb 2014 · 1 yr · Guwahati Area, India

  • Alcheringa is the annual cultural festival of IIT Guwahati
  • Coordinated the overall design and branding requirements of the annual cultural festival (Among the top 5 college festival in India in terms of footfall and budget).
  • Lead a dedicated team of 15 members. Conceptualised the fest theme and chalked out the branding strategies of the fest.

Just flip

Co-Founder

Feb 2012Jan 2013 · 11 mos · Guwahati Area, India

  • Just Flip was centred around providing free photocopy service to the students of the colleges.
  • Revenue was generated through advertisement space at the backside of the A4 sheets. Received advertisement contract from national and international enterprises like Baskin Robins and T.I.M.E( India’s top MBA coaching institute)

Education

Indian Institute of Technology, Guwahati

Bachelor’s Degree — Design

Jan 2011Jan 2015

Mount Abu International School Delhi

Class XII — Science

Jan 2008Jan 2010

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