Sharat Subramanian

Operations Associate

Tamil Nadu, India8 yrs 3 mos experience

Highly Stable

Key Highlights

Increased LinkedIn engagement by 101%
Trained over 1400 students in public speaking
Created impactful content for customer education

Stackforce AI infers this person is a SaaS and Education professional with strong content creation and customer success expertise.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Client OnboardingCommunity DevelopmentCreative Content CreationContent DevelopmentPublic Speaking

Other Skills

CommunicationCommunity EngagementContent CreationDebateLead GenerationLeadershipMarketingMicroeconomicsMusicResearchSEOScriptwritingSocial Media MarketingTrainingVideo Content Creation

About

A vocal and ambitious individual with a penchant for performing arts, I started my first company just out of college. I have a ferocious zeal to learn as much as I can. I work at Fireflies - so that they may get the best value out of the platform. I strive to create a fulfilling and wholesome customer experience while at it. I also create impactful content, building stories. I write compelling case studies, articulate content with a focus on customer education and adoption, and take care of a wide variety of oddities internally. I also perform as a Stand-Up Comedian and am a Trinity College Grade 8 Electronic Keyboard Player, so there are levels to my jokes and you will treble with laughter when you hear them.

Experience

Fireflies.ai

Enterprise Onboarding Manager

Dec 2023 – Present · 2 yrs 3 mos · San Francisco Bay Area · Remote

Customer Relationship Management (CRM)Community DevelopmentClient Onboarding

Hiver

4 roles

Enterprise Customer Success Manager

Promoted

Jul 2023 – Dec 2023 · 5 mos

I train, onboard and take care of expansion for 80 accounts across EMEA, and Americas (ACV: $800K to $1 Mil).
I work closely with Product and Marketing on our multiple projects/features and product roadmap.
I formulate, script, and host our community product training and awareness webinar - 'Hiver Training Days'.

Customer Success Manager

May 2022 – Jul 2023 · 1 yr 2 mos

Onboarding Specialist

Jan 2022 – May 2022 · 4 mos

Responsible for onboarding, training, and integrating customers with Hiver (The Americas).
Responsible for increasing/quickening product adoption by working with customers on best practices.

Content Marketing Specialist

Jan 2021 – Jan 2022 · 1 yr

Responsible for social media marketing across LinkedIn, Twitter, Instagram, and Facebook
In charge of coordinating and formulating campaigns on feature releases, press releases, blogs, and community engagement.
Increased Hiver's LinkedIn Engagement Rate by 101% and follower count by 60%
Responsible for Video content marketing for Hiver on Youtube.
Devised and wrote scripts for our Youtube in line with our SEO strategy
Created the 'Inside the Mind of a Leader' series on Youtube and LinkedIn
Responsible for case studies on Hiver's clients in the software and healthcare sector.

Warhorse

2 roles

Content & Curriculum Lead

Jun 2019 – Sep 2020 · 1 yr 3 mos · Chennai, Tamil Nadu, India

Directly responsible for creating content for public speaking, leadership skills, and communication modules.
Researched and co-created over 100 modules for schools, colleges, and corporate institutions.
In partnership with the Education Department, the Government of Tamil Nadu, worked with over 1400 students across 32 districts in Tamil Nadu to educate them on Entrepreneurship and Public Speaking
Responsible for customized corporate and school projects.
Coached and mentored over 1000 students over 600 hours across 8 cities in India in Public Speaking and Debate.

Marketing Lead

Aug 2017 – Jun 2019 · 1 yr 10 mos · Chennai, Tamil Nadu, India

Responsible for increasing brand awareness and lead generation.
Worked closely with clients at a school/university and corporate level to disseminate our courses effectively.
Worked from scratch to create over 50 marketing and content campaigns on Facebook, Instagram, and Google which allowed us to add over 100 clients.
Formulated and executed social media marketing strategy across platforms to increase enrollment by over 30%

United breweries ltd.

Intern

Jun 2016 – Jul 2016 · 1 mo · Chennai, Tamil Nadu, India

Interned at UB and gained a rich experience and knowledge of the production and sales processes involved with the production of their products especially beer.

Brigge technologies private limited

Campus Ambassador

Jan 2016 – Mar 2016 · 2 mos · Chennai, Tamil Nadu, India

I worked as a part of the Marketing team to help build engagement, accelerate acquisition and also position Brigge as a valuable leisure app for campuses.