Apr 2024 – Present · 1 yr 11 mos · Mumbai, Maharashtra, India

Dec 2023 – Present · 2 yrs 3 mos

May 2023 – Jul 2025 · 2 yrs 2 mos · India

• Krayontek Solutions focusses on Built Operate Transfer (BOT) for delivery and execution of projects in the financial services. It partners with BFSI's in its early stage for execution and works on org structure , process and policies, tech development and support and implementation. Krayontek address the pain points during the execution phase for a BFSI.

Aug 2020 – Dec 2021 · 1 yr 4 mos · Maharashtra, India

• Mancom Member, the highest decision-making comiittee of Indostar capital finance limited ,Responsible for Strategy,Operations, Technology, and Customer Service. Shaping and leading execution across.
• Was part of the Board and other Board Committees . Build strategy and executed high end tech enabled solutions for Lending, payments , Data on cloud and also RPA's. Build a Customer Care centre with back to work women for email solutioning and calls with BOT's thru the CRM.
• Operations and Tech Strategy – 30% increase in productivity, reduction in Cost by over 20 %.

Oct 2018 – Jun 2020 · 1 yr 8 mos · Karnataka, India

• Joined the bank as the Chief Operating Officer with a strategic responsibility of running the operations and technology. A newly formed bank from being a micro finance institution, the responsibility was to set up the entire Ops and Tech in line and compliant with the regulatory bodies.
• Increased Productivity by 50% , reducted cost by 70% ( Rs 8 cr to vendors for payments recon was brought down to zero as the entire process was changed to RPA with just Rs 3 lacs of set up costs and with zero increase in manpower and with more than 40% increase in volumes )
• Build the Infra, security ops, Fintech capability , API banking, Robotic Process Automation with a completely digital based technology framework
• Redesigned Operational set up in structure to handle voluminous transactions both on the digital as well as manual for Liabilities and Assets
• Had consistent good rating from thei regulators
• Member of the various strategic leadership team of the bank like the Executive committee , National leadership , ALCO, RMC of the board and also invitee to the Board meetings

Nov 2016 – Sep 2018 · 1 yr 10 mos · Mumbai

• Chief Operating Officer - Head of the Business operations , Training and Customer Service.
• Part of the Management committee of the bank and responsible to the board .
• Was part of the core team that set up the strategy and execution of the payments bank. Worked on Resourcing , Policy and Process and Tech exectuion for the whole bank. Set up a 100% digital centralised banking operations and was handling the transations of 3 lac retailers across the country. Set up the call centre and the solution centre to manage the customer experience and service. Build systems to handle training for local retailers and internal team.

Sep 2013 – Nov 2016 · 3 yrs 2 mos · Mumbai Metropolitan Region

• Head of Operational risk India . Set up the operational risk for India and developed the ops risk framework. Identifying the risks, working with functional teams to build controls and test the deployment of the controls. Was a Managment committee Member of the bank and was responsible to the regualatory body for the process and policy related to operational risk for India .

Sep 2012 – Sep 2013 · 1 yr · Mumbai

• Headed the Client services and Implementation for India and South east Asia. Responsible to manage global client relations . Responsible for onboarding the corporate clients and ensuring a smooth transaction managment for them was a critical KRI. Interacting with the ops team and ensuring client requirement and delivery was the key responsibility . Was responsible for the Customer Satisfaction survey for the bank as a whole.

May 2009 – Sep 2012 · 3 yrs 4 mos · Mumbai, Maharashtra, India

• Head- Banking Operations. Build the centralised and regional operations from ground zero for 8 business verticals. (treasury, capital market, trade finance, centralisated and regionalised banking operations , operations of electronic channel and banch operations ). Set up the team, place, process and policies for operations and enabled a high end technology to make it completed automated.
• The bank moved from processing 100 forms a month to 1000 forms a day. Increased producitvity by 80% .
• Was regarded by RBI as one of the best run operations among the banks.
• Won the Asian Banker award for the best banking branch project implemented

May 2005 – Dec 2007 · 2 yrs 7 mos · Bengaluru, Karnataka, India

• Head of Strategic Projects and implemented Centralisation, Automation and Vendorisation of Branch Activities towarnds enhancing Customer Service at branches.
• Head - Customer Service Function of the Bank
• Strategized and implemented Customer First with a complete revamp of top 10 processes of the bank . Won the CIO award for the customer first project

Oct 1998 – Apr 2005 · 6 yrs 6 mos

• Handled several responsibilties across Corporate Banking to Retail Branch Banking and held diverse positions.
• Was a part of the team that set up Demat Operations, Centralised Processing Centre in ICICI Bank from the Concept Stage to completion.
• The set up became a million transactions a day outfit pretty soon
• Also handled Strategic Projects that were landmark projects not just for the bank but also in the industry. e.g.
• CRISP, Staffware, Fast Cash etc., all of which were meant for de congesting the branches and crowd management