Oct 2021 – Sep 2025 · 3 yrs 11 mos · Pune, Maharashtra, India

• Led product strategy and roadmap for the Skills Intelligence platform, scaling it from zero to $1.2M in annual recurring revenue within 12 months, with 15 enterprise customers onboarded.
• Drove a shift from project-based delivery to a product operating model, reducing delivery lead times by 30% and doubling roadmap predictability within two quarters.
• Designed and implemented onboarding resources for new product managers, including templates and frameworks, reducing PM ramp-up time by 50% and achieving full adoption within 90 days.
• Solved skills validation challenges by enabling GenAI-driven inference of skills and proficiency levels from work data, resumes, and certifications; partnered with engineering, AI/ML, and customer success to improve release cadence by 35% and raised internal satisfaction scores from 3.2 to 4.4 out of 5.
• Collaborated with data science to build an extensible AI-based skill inference engine, defining over 15 input signals, validation protocols, and explainability standards, targeting over 85% precision.
• Led integrations with SAP SuccessFactors and Workday, enabling bi-directional skill syncing and increasing adoption by 60% among enterprise clients with over 5,000 employees.
• Defined a value measurement framework using north star metrics and release-level KPIs, improving strategic alignment by approximately 40% based on quarterly planning feedback.
• Coached and mentored five product managers on discovery best practices and hypothesis-driven development, resulting in three validated feature releases that increased engagement by 25%.
• Established a structured feedback loop with over 200 customers, combining qualitative insights and usage analytics to influence 70% of roadmap decisions and improve product-market fit score over three quarters.

Jan 2019 – Dec 2021 · 2 yrs 11 mos · Pune, Maharashtra, India

• Automated accounts receivable (AR) and accounts payable (AP) workflows, reducing manual processing time by 40% and accelerating monthly financial close cycles by 25% across global media finance operations.
• Led end-to-end automation of Media Finance product modules—including budgeting, receivables, and payables—resulting in a 30% increase in operational efficiency and adoption by 10+ global media agencies.
• Collaborated with engineering, design, and finance operations to define functional specifications, align on delivery timelines, and execute launch strategies that reduced implementation delays by 35%.
• Conducted competitive benchmarking across five key industry platforms, informing product roadmap prioritization and enabling GTM teams to position features that increased win rates by 18% in enterprise deals.

Nov 2016 – Jan 2019 · 2 yrs 2 mos · Pune Area, India

• Served as Product Manager for the Quality Management and Performance Management module within the CXOne platform, growing it from concept to adoption by over 100 enterprise clients and directly contributing to a 15% increase in upsell revenue within workforce optimization.
• Delivered Workforce Analytics solutions that improved agent productivity by up to 20%, reduced scheduling inefficiencies by 25%, and enabled real-time visibility into performance metrics across contact centers.
• Partnered with global stakeholders across sales, implementation, and customer success to define product specifications, prioritize enhancements based on business impact, and deliver on roadmap commitments with a 95% on-time delivery rate.
• Recognized with “Super Innovator” and “Impact Awards” for driving measurable improvements in customer experience, operational efficiency, and product adoption across key enterprise accounts.

Jun 2013 – Nov 2016 · 3 yrs 5 mos · Pune

• Led product management across a global delivery model, driving five successful product releases for ADP’s Health Compliance and Benefits Enrollment platforms, improving release predictability by 30% and achieving a 95% on-time delivery rate.
• Defined business and functional requirements for complex compliance features, contributing to a 20% reduction in compliance-related support tickets post-release.
• Conducted market and segment analysis to inform enhancement prioritization, resulting in a 15% improvement in feature adoption among mid-market clients within two quarters.
• Partnered with Business Operations, IT, and Service Delivery to implement cost-saving adjustments to the CES module, reducing operational costs by 18% through reengineered product specs.
• Maintained and groomed the product backlog with 100+ user stories; ensured continuous alignment with stakeholders through detailed requirement clarifications and acceptance criteria, improving sprint velocity by 25%.
• Provided sprint-level clarity to cross-functional teams and collaborated in sprint planning, daily standups, and retrospectives, contributing to a 40% improvement in team throughput and delivery efficiency.
• Developed roadmap, vision documents, and release plans for Health Compliance and ACA legislative change features, ensuring regulatory readiness with zero escalations post-deployment.
• Created user manuals, training decks, and demo materials that improved client onboarding satisfaction (CSAT) by 22% over two quarters.
• Conducted hypothesis testing and regression analysis to validate product needs for service operations tools, leading to a data-informed tool rollout with 85% adoption within 3 months.
• Negotiated feature scope and priorities with product counterparts and business leaders across the U.S., aligning competing demands and improving stakeholder satisfaction scores by 28%.

Jan 2011 – Nov 2012 · 1 yr 10 mos · Pune Area, India

Nov 2012 – Jun 2013 · 7 mos · Singapore

• Developing software for electric meters.

Jan 2009 – Dec 2010 · 1 yr 11 mos · Bengaluru Area, India

• Requirement Analysis, System Analysis and Design. Programming in Delphi, .Net. Relational Databases SQL Server, Oracle

Jan 2007 – Jan 2009 · 2 yrs

• Requirement Analysis, System Analysis and Design, Programming in .Net, Delphi