Jan 2025 – Present · 1 yr 2 mos

• Expanded my scope to also lead the Learning & Development charter at Razorpay, along with being the Culture Head, shaping leadership capability, driving org-wide upskilling, and leveraging AI to reimagine how learning happens at scale.

Jan 2023 – Jul 2025 · 2 yrs 6 mos

• Responsible for shaping and nurturing a positive and inclusive culture across Razorpay and its acquired companies
• Responsible for driving diversity, inclusion, and equity initiatives to build a workplace that ensures equal opportunities for all our employees

Oct 2020 – Apr 2023 · 2 yrs 6 mos

• Heading the Razorpay Payments and the Razorpay Capital design teams. Managing a team of over 40 product and visual designers crafting the merchant and consumer experiences for the entire payments and lending stack.

Sep 2019 – Oct 2020 · 1 yr 1 mo

• Heading the Razorpay Payments and the Razorpay Capital design teams. Managing over 7 designers crafting the merchant and consumer experiences for the core payments and the lending stack.
• Designing Razorpay Payments
• Leading the end to end consumer facing experience with Razorpay Flash Checkout that includes (but not limited to) - UPI, Credit / Debit Cards, Netbanking, Online wallets, and the Affordability suite with EMI, Offers, etc.
• Responsible for the pre and post-payment experience for over 600k merchants. Leading product experiences which bring in over $10 Billion annualised TPV.
• Helped the team scale up the payment experience with multiple features like Personalisation, Saved card (with over 15 Million saved cards as of December 2019), mobile payments, etc.
• Launched [Instant Refunds](https://razorpay.com/instant-refunds/) to help our merchants give a better experience to their customers. Improved the post payment experience by drastically reducing the payment refund time from over 7 days to just minutes.
• Crafted the entire UPI Autopay experience. We were the first payment aggregator to launch UPI Autopay by being a launch partner of NPCI (National Payments Corporation of India).
• Led the end-to-end attendee experience for our annual FinTech event, FTX 2.019 which saw a footfall of over 1000 attendees.
• Designing Razorpay Capital
• Leading the user experience for our lending vertical with products like Working Capital Loans, Cash Advance, Corporate credit cards, Instant Settlements, etc. As of December 2019, Razorpay Capital has an annualised disbursal rate of over $3 Billion with zero NPA.
• Launched Working Capital Loans and Cash Advance to provide collateral-free loans to merchants. Helped the team in crafting experiences for quick loan applications using our in-house credit decisioning systems.
• Launched RazorpayX Corporate Cards to simply our merchant's business expenses even further. One of the first physical products from Razorpay.

Apr 2018 – Sep 2019 · 1 yr 5 mos

• Led the consumer payment experience with Flash Checkout, a beautifully designed checkout form by Razorpay. Crafted experiences for features like Personlisation, Saved cards (which over 15 Million saved cards as of December 2019), mobile payments, etc.
• Helped the team in expanding the core payment stack by crafting experiences for the new age products like Razorpay Route and Razorpay Smart Collect.
• Led the rebranding of Razorpay with the launch of Razorpay 2.0 suite of products (Payment Links, Subscriptions, Route, Smart Collect, and Invoices). Led the rebranding efforts end-to-end as we scaled up from being just a payment aggregator to a full-stack payment solutions company.
• Helped the team in setting up the right design hiring processes and scaled up the product design team from 5 to 15+. Worked with the leaders and helped the team in setting up the right design processes.
• Managed the visual communication design team of 3 visual designers. Was responsible for designing collaterals for brand, go-to-market campaigns, digital campaigns, events, etc.
• Led the design efforts for our annual FinTech event, FTX 2018. Crafted the end-to-end attendee experience.

Dec 2014 – Apr 2018 · 3 yrs 4 mos

• Was a part of the founding team and was primarily responsible for setting and scaling up both the product design and the visual design functions.
• Crafted experiences for the core payment flow on web and mobile. Led design efforts for Razorpay Flash Checkout and crafted experiences for features like saved cards, wallet payment flows, etc.
• Helped the team in expanding the core payment stack by crafting experiences for the new age products like Razorpay Route and Razorpay Smart Collect.
• Led the rebranding efforts with the launch of Razorpay 2.0 suite of products (Payment Links, Subscriptions, Route, Smart Collect, and Invoices). Helped scaling up the brand communication from being just a payment aggregator to a full-stack payment solutions company.
• Led the design efforts for launching UPI payment services within the Flash Checkout product. (We were India's first payment gateway to launch UPI).