May 2023 – Present · 2 yrs 10 mos

Jan 2023 – Present · 3 yrs 2 mos

Feb 2021 – Present · 5 yrs 1 mo

• o Spearheaded a comprehensive analytics strategy resulting in organic growth, prevented decline, and amplifying cross-selling initiatives through the development of a customer insight product.
• o Identified at-risk customers using a predictive loss identification model, led the retention effort.
• o Performed a client profitability analysis to improvise the sales incentives structure.
• o Elevated reporting to self-service capabilities through big data capabilities and visualizations, saving $120k.
• o Ensured the highest standards of data quality and security, overseeing the collection, cleansing and storage of critical customer data to maintain the integrity of the analytics infrastructure.

Jun 2018 – Jan 2021 · 2 yrs 7 mos

• Leading Capabilities team to drive user acquisition & retention for corporate customers
• Built an analytical capability that equipped the organization to track performance metrics on a live-basis.
• Identification of growth opportunity
• Identified areas of growth and helped the business teams to re-pivot their strategy.
• Evaluation of losses
• Measured & analyzed the losses in the commercial business and identified early warning signs to predict future losses.

Mar 2016 – May 2018 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Developed a suite of products aimed at improving Customer experience for multiple areas across Amazon
• Led the customer experience improvement programs and delivered recommendations designed to make Amazon’s delivery experience more customer oriented & efficient.
• Delivery Promise – Led optimization projects to improve delivery speed and enable better customer order promises.
• Delivery - Owned the customer delivery experience and reduced the delivery time.
• Led programs focused on significant customer experience transformation
• Facilitated strategic analysis and decision making, performance reporting and the implementation of initiatives that yielded customer experience benefits.
• Drive Business Outcome: Delivered high impact findings to drive improvement in delivery experience areas.
• Competitive Analysis: Performed continuous measurements of our customers’ experience, competitive analysis to drive improvements and make recommendations to our senior leaders worldwide.

Jan 2014 – Mar 2016 · 2 yrs 2 mos

• Role Description
• Identify, develop and deliver key analytics projects that makes significant impact to the client's business.
• Deliver analytics based consulting to the various lines of businesses and work closely with business leaders, product managers, subject matter experts to design and define performance metrics and goals
• Responsible for defining, analyzing and communicating KPIs and business trends to the client's leadership teams.
• Work closely with business leaders, product managers, subject matter experts to design/define, measure and track suitable metrics for efficiency and effectiveness of business
• Influence strategic roadmap for client's business through high quality analytical insights and recommendations
• Drive client's business outcomes and increase customer delight via system interventions designed based on data driven insights
• Projects worked in :
• MRO Inventory Metric Reporting, Benchmarking and Analysis
• Developed comprehensive metrics for the measurement of performance of its warehouse across the organization for a MFG client.
• Identified right set of MRO Inventory Metrics, set up process for metrics measurement
• Conducted benchmarking,
• Identified opportunities for inventory reductions, reported metric values & benchmarking analysis and provided recommendations to sites on quarterly basis.
• MRO Inventory Optimization for a MFG Client
• Optimize inventories and defined processes for inventory analysis of Spare parts and Consumables across the client sites.
• Provided a standardized service platform to perform analytical processes on BU warehouse inventories
• Provided enterprise wide as well as Product Group / Business Unit overview of inventory and recommendations for inventory management
• Provided cost effective inventory control support.

May 2012 – Dec 2013 · 1 yr 7 mos

• Published KPI Dashboards to identify business pain-points, Analyzed the KPIs , provided actionable insights to the client to improve on those KPIs & drive their business outcomes.
• Understanding & analyzing the data, providing the necessary deep dive into process & offering necessary solution on a global platform so that the KPI improves consistently.

May 2011 – Jun 2011 · 1 mo · Gurgaon, India

• Streamlined the operational process flow of the customer defective returns coming into Reebok India Company
• Developed cost-saving measures to improve operational efficiency
• Increase time responsiveness for the retailers and distributors

Jun 2008 – Jul 2010 · 2 yrs 1 mo

• Involved in Planning and Creation of automation scripts for client-AT&T in Telecommunication domain. Interacted with clients for the requirement gathering and prepared automation scripts in different automation frameworks.
• Involved in Planning and Creation of online supply and demand management software for AT&T. This application aided the client to manage the supply and demand of resources and allocate them to various tasks for a specified no. of hours. Prepared sample prototypes, database designs, system flows and modules for this application.
• Performed Manual Testing for applications and suggested and created automation scripts for these applications
• Integral part of the Process Adherence Team to enforce Quality Control in Infosys. Was responsible for ensuring quality deliverables of my project team. Involved in auditing deliverables of the team