May 2024 – Present · 1 yr 10 mos · Chennai, Tamil Nadu, India · On-site

May 2022 – Apr 2024 · 1 yr 11 mos · Chennai, Tamil Nadu, India

• Metering and billing platform! Try it out here: https://www.togai.com

Jun 2018 – Dec 2022 · 4 yrs 6 mos · Chennai Area, India

• De-constructing finance into its primitive components so that you can take your unique insight to market without worrying about the underlying infrastructure. We believe this will inspire every developer & business to build their own set of financial products which are at the cutting edge of technology.
• Find this exciting?
• Join us on our journey to build the next generation of web services that democratize access to finance for developers and businesses.
• Would love to connect and discuss potential opportunities in engineering, product, design, growth & community managers.

May 2017 – Feb 2018 · 9 mos · Bengaluru, Karnataka, India

• Own the Free Search traffic channel driving organic search engine traffic to Amazon.in
• Launched a keyword repository to harvest search keywords from multiple sources including Google
• Piloted 4 successful experiments to identify best meta-tag templates across multiple retail categories
• Automated the search results rank tracking process that reduced manual effort
• Launched a machine learning model to score SEO levers and automated optimization using the model

Jul 2013 – May 2017 · 3 yrs 10 mos · Chennai Area, India

• Responsibilities
• Define the vision & strategy for the Citi India website across desktop & mobile form factors
• Build world class products that provide the best banking experience for customers
• Drive products from conception to launch – gather requirements, create functional specifications, collaborate with stakeholders and senior management, establish testing scenarios, identify risks and opportunities, ensure flawless translation of specs to products
• Product Launches
• Live Chat – Launched the live chat application on the Citi website as a sales & service tool
• o Includes ‘Virtual Assistant’ bot application providing automated responses using NLP
• o Reduced number of manually services queries by 40% & provided cost save of $100,000
• Citibank referral system – An automated application for customers to refer their friends real-time & the referral reward amount will be credited directly into their Citi accounts
• o Increased the online credit card sales by 30% and loan sales by 10%
• Instant Cards and Loans – Launched near instant disbursal of unsecured loans & dispatch of cards to pre-approved customers resulting in 50% increase in online cross-sell
• Smart application forms – First pure paperless process in India - Functionalities include saving and retrieving forms, real-time approval using CIBIL score, assisted walkthroughs, e-KYC using Aadhaar, and checking the status of an application
• Web browser notifications – Launched a new channel to reach customers that has a 10X response rate compared to traditional channels such as emails and SMSs
• o First bank in India and first Citi franchise globally to launch this channel
• Citi Deals corner – A scalable platform of personalized deals for every customer that can be accessed via web APIs and provides instant deal fulfilment to customers
• Website hyper-personalization – Track customers individually & stream personalized and relevant content on the website from the cloud in real-time (Content As A Service)

Oct 2012 – Jun 2013 · 8 mos · Chennai Area, India

• Regulatory & performance reporting of Global Financial Markets - Standard Chartered
• Improve data quality & mine data to enable better decision making
• Draft BRDs and Project Approval Requests for sourcing data from new countries
• Root cause analysis to correct data inefficiencies and mismatches

Apr 2011 – May 2011 · 1 mo · Greater Kolkata Area

• Summer intern in the business intelligence division of PwC;
• 1. Implemented financial reporting system with the eXtensible Business Reporting Language (XBRL) framework for generating standardized internal & external reports
• 2. Executed cost benefit analysis of the XBRL framework and drafted proposals for a major Indian bank for integrating their financial reporting system with XBRL
• 3. Addressed client queries in XBRL implementation; Contributed in vendor demonstrations for PwC

May 2009 – Jun 2009 · 1 mo · Greater Surat Area

• 1. Solved a long standing problem of excess vibrations in an exhaust blower
• 2. Only intern to be nominated to present the project in the Bi-Annual Engineers' Meet of Reliance Industries
• 3. Given a score of 97% by the Vice-President, Reliance Industries
• 4. Awarded a Pre-Placement Offer