Jul 2023 – Present · 2 yrs 8 mos

• Under the "2020:Year of AI" initiative, Telangana Artificial Intelligence Mission (T-AIM) was set up by the Government of Telangana, powered by nasscom, with a vision to position Telangana as a global hub for AI. The mission is to enable and accelerate a collaborative AI ecosystem and leverage its benefits for industry and society.
• https://ai.telangana.gov.in

Apr 2023 – Present · 2 yrs 11 mos

• Help propel deep tech startups to success to create #WorldClassfromIndia

Jun 2022 – Dec 2023 · 1 yr 6 mos

• As Global Data science and Analytics Leader, I drive Atlassian's CSS Analytics team for Enterprise and On Prem working with global Head of Product and Engineering to help reduce friction in our products and deliver an exceptional customer experience.
• I lead a team of Analytics managers, Leads and Datascientists to engage with Leadership teams across PM, Engineering, IT, Technical and C suite to solve business problems for CSS at Atlassian.
• My focus areas involve scaling the teams, providing thought leadership to leverage Analytics to drive business value and building design to deployment scalable ML solutions.

Jun 2021 – Jun 2022 · 1 yr

• Lead a Global team of Data scientists to solve for business problems with data working across global executive stakeholders with design to deployment Analytics capabilities
• We work on building 1) ML capabilities and Products 2) Analytics to help drive product roadmap and decision making 3) Curated and certified Data Products
• My team works on design to delivery analytics projects to bring in cost efficiencies, improving self service, building ML powered proactive support products and AI powered customer experience products
• We work on ML use-cases that get integrated into support products as well as ML that helps executives with decision making.
• We are currently focused on enabling SaaS Transformation with data through Customer Success and AI driven digital experiences.
• Experience driving projects using Agile methodologies and a Design thinking. Drive Thought Leadership across Cross Geo & Cross functional Stakeholder teams to drive ML and strategy and roadmap
• Work closely with data engineering and IT to enable data capabilities for analytics to scale as part of Chief Digital Transformation Office (CDTO)
• We work on identifying opportunities to arrest revenue leakage, bring in cost saving efficiencies and support our goal of providing unparalleled Customer Experience. We also work on building AI driven products that proactively identify and deflect issues before they happen.
• Use a variety of modeling techniques across supervised, unsupervised and deep learning in NLP, LDA/Topic Modeling, BERT, propensity models, customer segmentation, customer value, complexity clusters and propensity models. Leverage IBM Watson and data engineering for building ML as a Service solutions across NLP, Early Warning and Routing Solutions

Apr 2019 – May 2021 · 2 yrs 1 mo

• Key areas of focus in using ML for Decision making - Proactive Solutioning, Intelligent Search, Proactive Support and Intelligent diagnostics, Prediction models, Customer Experience analytics, Consumption Monitoring, Support scheduling optimization, Customer Success - ARR/MRR and SaaS metrics/KPIs for SaaS transformation, Customer Health Scores
• Project Focus areas :
• Customer Analytics || Customer Success || SaaS Transformation || Multi-cloud || App Modernization
• Core Skills: R, Python, Greenplum, SQL, Alpine Data Labs, Tableau, IBM Watson, Domino Data Labs

Jun 2016 – Mar 2019 · 2 yrs 9 mos

Dec 2014 – Jun 2016 · 1 yr 6 mos

Jan 2014 – Dec 2014 · 11 mos · Bangalore

• Strategic Solutions Group
• Cloud based End User Transformation, Integrated Mobility Solutions, Workspace-as-a-Service
• Mobility, Collaboration, Virtualization, Video.
• Product Road-map || Pricing and Positioning || Collaboration across Engineering, Sales, MarCom || Go-to-Market Product Marketing || Trade/Analyst relations

Oct 2011 – Jan 2014 · 2 yrs 3 mos · Bangalore

• Product Pricing: Work with partners from US product marketing team for Online/Marketing Analytics- Consumer Laptops/Tablets through competitive/trend and product portfolio analysis.
• Across product lifecycle from NPD, improving promotion efficacy, inventory management, user personalization and competitive pricing analysis through predictive modeling
• Dell SMAC Certified Professional (Dell Social Media and Community University)
• Dell External branding- Working on Social media branding of Dell Global Analytics in the field of technology and analytics through content creation, engagement and measurement with Professionals through social media.

Jun 2010 – Sep 2011 · 1 yr 3 mos · Bangalore

• Part of Product Management team responsible for product development for existing prepaid customers in Karnataka- Tata Docomo’s largest circle in India
• Handled Retention of customers for Karnataka circle, with monthly customer win-back and decay arrest targets of around 4 lac subscribers
• Campaign management/Analysis: Design, manage, track promotions and run segmented product campaigns to increase adoption and up-sell
• Star of the Month’, Oct’10, for role in successfully launching and tracking Full talk time products, Tata Docomo
• ‘Spotlight Award’, Apr’11, certificate of appreciation, Tata Docomo

Jan 2006 – Jan 2008 · 2 yrs · Bangalore, India

• Worked as a part of Apps Core Services Team on Oracle Applications 11i and Oracle tools such as SQL*Plus, SQL* Developer, PL/SQL, Reports 6i, Workflows, Oracle 9i database, XML Publisher etc.
• Analysis, design, ERP implementation for projects of modules in Oracle E-Business suite for clients in EMEA and APAC regions