Arvind Ganesan

Product Manager

Bengaluru, Karnataka, India18 yrs experience

Highly Stable

Key Highlights

Proven track record in scaling SaaS products.
Inventor of a patented help desk feature.
Strong background in software engineering and product management.

Stackforce AI infers this person is a SaaS Product Leader with a strong engineering foundation.

Contact

Skills

Core Skills

Product Management

Other Skills

Agile MethodologiesCompetitive AnalysisCross-functional Team LeadershipCustomer RetentionData-driven Decision MakingDesign ThinkingGo-to-market StrategyMarket ResearchProduct DesignPublic SpeakingSoftware DevelopmentSoftware Development Life Cycle (SDLC)Software Project ManagementStart-upsTeam Leadership

About

Product and revenue leader experienced in building and scaling differentiated SaaS products with a key focus on self serve and PLG experiences. Strong software engineering background with a demonstrated history of architecting web and mobile solutions.

Experience

Browserstack

Director of Product Management

Nov 2023 – Present · 2 yrs 4 mos · Bengaluru, Karnataka, India · Remote

BrowserStack is a modern software testing platform with a vision to be the test infrastructure of the internet.

Hiver

2 roles

VP Product

Promoted

Apr 2019 – Oct 2023 · 4 yrs 6 mos · Bengaluru Area, India

Head of Product

Sep 2018 – Mar 2019 · 6 mos · Bengaluru Area, India

Hiver is an email collaboration platform for businesses. More than 1500 business all over the world including the likes of Harvard University, Hubspot, Shutterstock use Hiver to manage their sales and customer support directly from their Gmail.

Freshworks inc. (formerly freshdesk)

2 roles

Product Manager

Promoted

Jun 2017 – Aug 2018 · 1 yr 2 mos · Chennai Area, India

Analytics Product Manager for Freshdesk - Cloud hosted (SaaS) customer support software with over 150,000 customers worldwide.
Inventor of patent, “A system and method for mapping tickets between customer-facing agents, specialized agents and agent groups”. This is a differentiated help desk feature involving multiple agents in a single issue with an intuitive attribution of accountability, visibility, and resolution credits.

Associate Product Manager

May 2015 – May 2017 · 2 yrs · Chennai Area, India

Core ticketing workflows and Search platform Product Manager for Freshdesk

Cognizant technology solutions

Sr. Developer - Mobile, Web Applications

May 2010 – May 2015 · 5 yrs · Chennai, India

Cross platform mobile app development (for Android and iOS), using Xamarin Forms.
Windows Phone Mobile application development, using .NET framework 4.0 and C# programming language based on MVVM design pattern.
ASP.NET Web development using .NET framework 3.5 and C# programming language based on MVC design pattern
‘Agile’ SDLC methodology.
Test driven development towards programming.

Microsoft india

Microsoft Student Partner (MSP)

Dec 2007 – Jul 2010 · 2 yrs 7 mos · Chennai Area, India

Handled many technical sessions and trainings as an MSP and subsequently recognized as a top performer and young leader by Microsoft, and one of top 15 MSPs in the country.