Jun 2023 – Aug 2024 · 1 yr 2 mos · Remote

• Building Cloud Native Observability Product.

Feb 2023 – Sep 2024 · 1 yr 7 mos · Remote

• Coaching & mentoring candidates enrolled in Upraised's flagship Career Accelerator Program (CAP).

Jun 2021 – May 2023 · 1 yr 11 mos · Remote

• Led the product development and launch of CraftCall, a B2B SaaS SMS product.
• Contributed to the launch of E-learning Community/LCMS, facilitating individuals in launching tech careers through interactive learning modules and aiding in desired placements.

Nov 2020 – Jun 2023 · 2 yrs 7 mos · Remote

• Led the product development of Slack Community Forum, a SaaS product, from inception to launch. The product is experiencing XX-XX% month-over-month increase in active users and has a total of XXX+ users.
• Launched Custom Slack Forum App W, which has resulted in a XX% MoM increase in downloads, with a total of XXX+ downloads.
• Executed Gamification and Rewards in Slack B2C product, leading to XX% increase in engagement & retention.
• Built and launched a marketing automation engine that helped Slack increased revenue by $XXmn QoQ.
• Implemented and Launched Conversation AI Chatbot tool for Slack which led to XXX% increase in the product demo request past year and XX% QoQ increase in pipeline
• Implemented Win loss analysis feature, W resulting in a XX% improvement in business deal Win rates + XX% increase in sales
• The Win loss analysis program helped Slack in priortizing product road-map, understanding Buyer’s need, gaining Competitive Intel, enhancing product alignment, Market positioning and targeted pricing.
• Launched research campaigns to understand adoption blockers and worked closely with cross functional teams and other stakeholders to unlock usage of Slack product.
• Designed the engagement strategy for Slack Connect product (targeted workspaces, first outreach date post-trial initiation, final outreach date, etc.), to maximize our ROI .............this program would help
• 1. Increased Reducing the number of trials that become inactive​ through education of ​Slack’s value proposition​
• 2. Improving the trial conversion rate (upon completion and 30 days post-completion)​ by educating the trial teams about the ​benefits of paid features
• 3. Increase the ACV captured​ upon trial completion by driving the ​expansion of team membership

Nov 2018 – Nov 2020 · 2 yrs · Bengaluru Area, India

• Led the product development for Partner Community W , which smoothened onboardings and partnership agreements. This helped the Client to gain 20% more prospective leads from partners.
• Planned and executed incentive programs for partners, resulting in a net increase of 1500 partner users andbringing the total number of partner-provided leads to over 300K.
• Spearheaded automated lead nurturing campaigns and user welcome, renewal journeys leveraging Salesforce Marketing Cloud in collaboration with marketing, sales, and UI/UX teams, driving improved user retention, feedback gathering, user conversion, product positioning, and sales pipeline growth.
• Consulting clients to assess the AS-IS state and the TO-BE scenario to drive the business growth by fueling the Sales, Delivery and Fulfillment arms of the projects.
• Streamlined Post-sales support resulting in a notable 27% increase in customer retention rates
• Shortened the sales cycle and enhanced pipeline management processes, resulting in a 37% increase in revenue.
• Led product discovery workshops, gathered business requirements, prepared product/functional requirement documents (PRD/FRD), and translated them into tangible deliverables such as product backlog and user stories.

Jul 2015 – Oct 2018 · 3 yrs 3 mos · Pune, Maharashtra, India

• Automated Data Integration process for leading diesel engine mfg, resulting in savings of $XXX annually
• Developed a linux Script to run/schedule the program to execute automatically at top of the hour every day notifying the users and email error logs upon job completion to all the respective stakeholders.
• Worked as Client side Product Owner from various client locations including Pune, Bangalore, Mumbai
• Participate in cross-functional teams that address strategic business issues involving Siebel, Salesforce CRM and business operations, act in a consultative capacity to ensure Salesforce.com optimization.

Jul 2013 – Mar 2015 · 1 yr 8 mos

• To make the students aware about the hurdles faced during the Placement sessions. Give them on-hand experience of the Placement cycle by conducting various mock rounds in the steps included in a Placement cycle(Aptitude Tests, Group Discussions and Personal Interviews). Also, to make the students aware about the work cultures of various different Corporate sectors by conducting various Industrial visits.