Feb 2021 – Present · 5 yrs 1 mo

• Closely worked with 10+ startups (mostly SaaS, couple of EdTech, 1 AI startup & a social media startup) in the last few years, several of which have successfully progressed to their next phase of growth and secured follow-on funding.
• Supported them in building the right product, achieving product-market fit, establishing the product management function, driving growth, and preparing for fundraising.
• Angel investments include -Praja, Growth School, Kalagato, potpie.ai, Convin, Wirepay, SaasPay, Hesa, Nestroots.

Feb 2020 – May 2021 · 1 yr 3 mos · Bengaluru Area, India

• Led the Consumer Products, Growth and Revenue functions @ Bounce. Managed a team of 10+ Product managers, 4 growth/revenue managers and 5 analysts.
• Accomplishments:
• Scaled the business from 0 to 20k rides per day (post covid lock down)
• Helped reach profitability (before fixed expenses) through initiatives around building a pricing platform and solving supply-demand mismatches

Mar 2018 – Aug 2019 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Built the product team (Product Managers, Product Analytics & Tech writers) ground up from 3 to 20+ members
• Defined scrum practices, product management processes, competencies for PMs, analysts, tech writing. Helped with annual & quarterly planning across functions
• Helped the company achieve 7X growth in payment processing volume in one year by strengthening core customer value, solving scale up problems
• Accelerated growth in new product lines (12X growth) through finding product market fit and deploying growth hacking strategies
• Achieved growth of 3X in new merchants by optimizing conversion funnel, building products for partners and venturing into products that facilitates easy onboarding.

Jul 2015 – Feb 2018 · 2 yrs 7 mos · Bengaluru Area, India

• Oct 2016 to Feb 2018
• Booking & Ride Experience
• Delivering delightful experience for both customers and drivers on a Ola ride
• August 2017 to Feb 2018
• Discovering and controlling fraud in Ola ecosystem
• March 2016 to Oct 2016
• Managing life cycle of Driver mobile devices including Device certification, Inventory management, BYOD, Mobile Device Management (MDM)
• Driver loyalty product pilot
• July 2015 - March 2016
• Led the Consumer Product Team for Ola Store (Hyper local Grocery Delivery Service).
• Products responsible for: Consumer App (Android & iOS), Products Catalogue, Listing, Search and Engagement Marketing
• Expanded Ola Store 3 cities before shutting down the product and operations in March 2016.
• Built the pilot phase of Ola Logistics Management System Ola Express) – Hyper local delivery service connecting businesses and consumers.

Jan 2014 – Jul 2015 · 1 yr 6 mos

• Responsibilities:
• Managing billing product line (payments that are recurring in nature – e.g. subscriptions) with 9 different products that generates $10 billion Transaction Processing Volume for PayPal
• Leading a team of product managers and establishing key product metrics for the product line and defining success measures for the team
• Setting product strategy and devising plans for improving the product line's value proposition for both consumers and merchants through optimization, expansion into newer verticals and product extensions.

Oct 2011 – Jan 2014 · 2 yrs 3 mos

• Key member of the Checkout optimization product management team responsible for driving higher conversion rates for the then 3.5 billion USD PayPal Online Checkout business (~70% of PayPal revenue)
• Analyse and size buyer pain points in the checkout process through site feedback, web analytics, product performance dashboards, session replays and usability research.
• Track and monitor checkout performance metrics; Hypothesise, Ideate, Prioritize, Design and rollout features to improve the checkout metrics
• Prepare product requirements (stories) and collaborate with Product Development teams to implement the requirements through scrum agile methodology.
• Experimentation – Design A/B testing variations, run tests, measure impact and roll out the winning combinations globally

Nov 2009 – Oct 2011 · 1 yr 11 mos

• Global Declines Program responsible for reducing decline rate and improving user experience on transaction declines. Responsibilities include ensuring collaboration between multiple businesses, verticals and market teams to drive down transaction declines.

May 2009 – Nov 2009 · 6 mos

• Responsibilities:
• Defining target market and develop product positioning; Converting product positioning into key market messages for launching new products and managing product releases.
• Performing competitive analysis & product comparisons
• Managing support for product strategy, sales readiness and channel readiness.
• Communicating thought leadership through analyst coverage and product reviews and managing analyst & reviewer relations
• Owning product collateral, standardizing sales processes and providing sales support

May 2008 – May 2009 · 1 yr · Noida Area, India

• Product Manager for job seeker section of naukri.com, India’s largest job site
• Responsibilities include:
• Conducting market research to identify user needs
• Defining product strategy and product roadmap
• Define and track key product performance metrics
• Coordinating with engineering, quality, UED and marketing teams to develop and bench mark product features
• Benchmark product performance metrics against competitor’s products and features.
• Landing Page Optimization
• Monetization

Mar 2006 – Apr 2007 · 1 yr 1 mo

• Responsibilities include Project management, Customer engagement, requirements gathering, analysis, high level design and coordination with offshore team.
• Consistently received top performance ratings and high customer satisfaction index. Won awards from TCS and customer.

Nov 2002 – Mar 2006 · 3 yrs 4 mos