Madhukar Uniyal — VP of Engineering

Result oriented and dependable technology consulting professional with experience in developing and growing business of assigned software solutions and services. Solid international experience in a cross cultural business environment as a pre-sales lead, business development and technology consulting executive. • Over 20+ years of pre-sales and technology consulting experience • Proven track record in all stages of solution sales consultancy - from lead and opportunity qualification to Requests for Proposals (RFPs), technical need analysis, PoC, Demos, Webinars and closing • First hand exposure working on and closing complex, consulting led, multi million dollar solution deals in MEA and APAC regions • Programming level understanding of solutions in SaaS applications space with deep exposure to Oracle Fusion applications stack Specialties: Business Rules Engine, Campaign Management, Data Management Platforms, Customer Experience Management (CX), CRM, Analytics, B/OSS, Digital Marketing solutions, Adobe Marketing Cloud Suite (Analytics, Test & Target, Media Optimizer, Audience Manager, Campaign/Neolane, Social) and Oracle Marketing Cloud Suite (Responsys, Eloqua, Compendium, BlueKai, Maxymiser, MOAT, Crosswise, Social and Infinity/Webtrends)

Stackforce AI infers this person is a SaaS and MarTech expert with extensive experience in digital marketing and customer experience solutions.

Location: Gurugram, Haryana, India

Experience: 22 yrs 10 mos

Skills

Saas Applications
Solution Engineering
Digital Marketing
Customer Experience
Technical Consulting
Pre-sales
Campaign Management
Sales Engineering
Competitive Analysis

Career Highlights

Over 20 years of pre-sales and consulting experience
Expertise in SaaS applications and digital marketing solutions
Proven track record in closing multi-million dollar deals

Work Experience

Oracle

Senior Director - Solution Engineering, SaaS Applications (3 yrs 9 mos)

Solutions Consulting Director, Oracle Marketing Cloud and Customer Experience Applications, India (4 yrs 5 mos)

Master Principal Consultant (2 yrs 3 mos)

Adobe Systems

Senior Solutions Consultant (1 yr 5 mos)

Convergys Corporation - Technology Division

Technical Solution Consultant (3 yrs)

Sales Engineer (3 yrs 7 mos)

Team Leader - Telecom Billing Support (1 yr 5 mos)

Support Analyst - Telecom billing (3 yrs)

Towards Vision Technologies

Web Application Developer (1 yr 1 mo)

Education

Diploma in Advance Computing (DAC) at CDAC - Center for Advance Computing, Pune

Masters in Computer Applications (MCA) at Sikkim Manipal Institute of Technology - SMU

Bachelor's degree at HNB Garhwal University

Madhukar Uniyal

VP of Engineering

Gurugram, Haryana, India22 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 20 years of pre-sales and consulting experience
Expertise in SaaS applications and digital marketing solutions
Proven track record in closing multi-million dollar deals

Stackforce AI infers this person is a SaaS and MarTech expert with extensive experience in digital marketing and customer experience solutions.

Contact

Skills

Core Skills

Saas ApplicationsSolution EngineeringDigital MarketingCustomer ExperienceTechnical ConsultingPre-salesCampaign ManagementSales EngineeringCompetitive Analysis

Other Skills

Adobe Marketing CloudAdvertising technologyAnalyticsBilling supportBusiness DevelopmentBusiness Rules ManagementCRMCXClient supportData migrationDemonstration programsERPHCMLeadershipMarketing

About

Experience

Oracle

3 roles

Senior Director - Solution Engineering, SaaS Applications

Promoted

Jun 2022 – Present · 3 yrs 9 mos · India

Leading the experienced team of Solution Engineering professionals for ERP, CX and HCM business, India region.
The Oracle Fusion application stack is a complete cloud suite of SaaS applications that brings consistent processes and a single source of truth across the most important business functions—from enterprise resource planning, supply chain management, and human capital management to advertising and customer experience.
Not all clouds are created equal. Oracle Fusion Cloud Applications have everything our customers today need to optimize their business, make faster and better decisions, and outpace change. Best-of-breed apps for entire business—in any industry, next-generation cloud infrastructure designed for SaaS applications, all on a standards-based applications platform to easily extend, personalize and integrate applications.
https://www.oracle.com/in/applications/

SaaS applicationsSolution EngineeringERPCXHCM

Solutions Consulting Director, Oracle Marketing Cloud and Customer Experience Applications, India

Promoted

Dec 2017 – May 2022 · 4 yrs 5 mos · India

Leading the team of digital marketing and CX/CRM presales consultants based out of India. One of the most energetic and super charged SC team specializing in latest Sales, Service, Advertising and Marketing technology.
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage

Digital MarketingCXCRMSalesAdvertising technologyCustomer Experience

Master Principal Consultant

Sep 2015 – Dec 2017 · 2 yrs 3 mos · India

The fastest growing software platform for the marketers in today's digital world, Oracle Marketing Cloud offers the Modern Data Driven Marketing solution that integrates cross-channel, content, & social marketing with data management for the enterprise.
Responsibilities include technical consulting, pre-sales, evangelism and act as a trusted technology specialist to Oracle Marketing Cloud customers in the region.
https://www.oracle.com/marketingcloud/index.html

Technical consultingPre-salesMarketing technology

Adobe systems

Senior Solutions Consultant

Apr 2014 – Sep 2015 · 1 yr 5 mos

Subject Matter Expert and Lead Consultant for the region on Adobe's Cross Channel Campaign Management Solution (formerly Neolane).
Adobe Marketing Cloud offers a marketing solutions that today's marketers demand, I worked closely with customers in the region as a trusted technology adviser and consultant to help them bridge the gap between Adobe technology and their business.
http://www.adobe.com/in/solutions/digital-marketing.html
First consultant/specialist to get on board for Adobe Campaign business in India
Built campaign business from ground up with sales leads and India leadership team
Campaign today is one of the most successful and disruptive solution across Adobe marketing cloud solution set in the region
Responsibilities for both pre-sales and part implementation/scoping engagements
Keynote speaker at various Adobe digital marketing forum, Innovation series and Symposium
Conduct training and enablement sessions for new hire consultants, sales and partner teams
Architect behind the largest and most complex consulting led campaign engagements in the region
Awarded the prestigious 'Adobe - You Rock' award for the region, won best individual performer - 'Demo 2 Win' contest.

Campaign ManagementDigital MarketingAdobe Marketing Cloud

Convergys corporation - technology division

4 roles

Technical Solution Consultant

Promoted

Apr 2011 – Apr 2014 · 3 yrs

Convergys' Customer Interaction Technology (CIT) division, the technology arm of Convergys focused to address complex customer management needs across the entire customer lifecycle—from acquisition through retention.
Key responsibilities:
Pre-sales responsible and Subject Matter Expert (Middle East, India and SE Asia regions) - Convergys Multichannel Communication Suite including Campaign management, Business Rules Management (BRM) and Digital Marketing Solutions
Evangelist for Campaign Management/BRM/Digital Marketing technology and solutions. Working closely with Telecom and Enterprise strategy, business, marketing and technical teams
Develop and manage System integrator/ Channel partnerships out of India to bring inorganic growth
Build, maintain and review channel pipeline with channel partners
Manage key technology account relation in India
Mostly in customer facing role as a trusted technology adviser/consultant

Pre-salesCampaign ManagementBusiness Rules Management

Sales Engineer

Promoted

Oct 2007 – May 2011 · 3 yrs 7 mos

Sales Engineer at Convergys' technology division does a bit of everything in a sales cycle, either behind the scene or at the site of fire - from customizing slide decks to running demonstration, architecture discussions, preparing solution overview decks or conducting a PoC.
Key responsibilities:
Manage product Demonstration programs including database, scripts, customization codes and presentations
RFIs/RFPs preparation, presentation and responses, I owned the creation and responses of some very large scale, multimillion dollar bids
Competitive analysis, market intelligence and regional inputs to product management for roadmap and features
Assist account executive as a technical shadow whenever needed

Sales EngineeringDemonstration programsCompetitive analysis

Team Leader - Telecom Billing Support

Promoted

May 2006 – Oct 2007 · 1 yr 5 mos

Managed a pool of 20 technical support associates for #1 Telecommunication Company in the US.
Key responsibilities:
Responsible to monitor and motivate associates to provide best billing support
Identify billing issues, open trouble logs and notify escalation teams on technical troubleshooting
Awarded best team manager for 3 consecutive quarter (out of total 5 quarters)
Developed an intra-process communication and support staff KPI dashboard portal called MyManager using JSP, Tomcat and SQLServer - project funded by operations team and used by a pool of 300+ support staff

Technical supportBilling support

Support Analyst - Telecom billing

May 2003 – May 2006 · 3 yrs

Telecom billing and VOIP specialist for #1 Telecommunication Company in the US
Open issue logs related to online billing e-care portals and provide client support
Rated as key contributor as per company ratings, among top 5% support staff

Telecom billingClient support