Oct 2023 – Mar 2025 · 1 yr 5 mos

Jan 2023 – Oct 2023 · 9 mos

Jul 2022 – Jan 2023 · 6 mos · Mumbai, Maharashtra, India

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Building, nurturing and coaching a high-performance sales team which smashes targets.
• Responsible for Top line expansion and everything that impacts that...
• Sales coaching
• Fine tuning the narrative in a dynamic, never-dull and ever-changing market landscape
• Ensure continuous team development & help meet their professional goals
• Foster the sales team loyalty to the company & its goals
• Continuously develop & improve the playbook
• Forecast sales, prepare budgets & set objectives
• Opening up new markets & exploring unchartered territories.

Mar 2019 – Mar 2021 · 2 yrs

• Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations to date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.
• Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.

Jun 2018 – Mar 2021 · 2 yrs 9 mos

Jun 2018 – Mar 2021 · 2 yrs 9 mos · Mumbai Metropolitan Region

Jun 2017 – Jun 2018 · 1 yr · Greater Delhi Area

• Product Strategy
• Data Science and analysis
• Online Operations
• Omni-channel and offline-to-online tech interventions
• P&L ownership

Oct 2015 – Jan 2018 · 2 yrs 3 mos · Gurugram, Haryana, India

• Leading global strategic alliances, partnerships and operations

Oct 2014 – Jun 2017 · 2 yrs 8 mos · delhi

• Deal sourcing and due-diligence in healthcare, education, mobile commerce & value-added services, marketplaces & e-commerce, retail & distribution, agriculture, and water & energy.
• http://usf.vc/about/startup-scouts/

May 2014 – May 2016 · 2 yrs

• As a core member of CEO's office, my duties include:
• Identifying acquisition opportunities through impact assessment and devising merger plans;
• Initiate and implement complete overhaul of company hierarchy and reporting structure;
• Mitigating risk by reducing impact of change due to operational improvements and business cycles;
• Defining and delivering benefits through integration of a wholly-owned and recently acquired subsidiary:
•  Establishing points of resistance in merger and then developing plans to address those areas of concern.
•  Assessing organisational culture and climate and identifying key culture drivers, designing and implementing approaches to establish new leadership styles and organisational cultures.
•  Carrying out effective Blackstone, CMS and subsidiary communication strategies throughout the entire project.
• Overall P&L responsibility for key business units

May 2013 – May 2014 · 1 yr · New Delhi

• Developed strategic relationship and expanded aggressively with key stakeholders in Rajasthan Irrigation Sector resulting in business worth ₹50Crores in short duration of 3 months and within 6 months of joining.
• Spearheading a strategic shift by integrating sales and marketing functions in 3 key states in North India:
• Formulated the process of implementing market entry strategy for launching 3 new product segments such as solar inverters, hybrid/standalone power packs, retrofit solutions etc.;
• Designed customers’ profitability models, efficiently tracked performance and proposed actions/programs to maximize the sales and margins;
• Developing relationship with banks and other finance service providers and negotiating product financing to expand product reach.
• Expanding the sales and distribution footprint of Tata Power Solar by new dealer appointment and exploiting B2C network of sister Tata companies.

Apr 2012 – Apr 2013 · 1 yr · Bangalore

• Devised a go-to market strategy for bio-mass based energy systems to make them affordable and accessible to manufacturing industries through a sustainable business model
• Implemented the strategy by mentoring entrepreneurs in a time-bound and resource-constrained environment.

Feb 2011 – Feb 2012 · 1 yr · Saket, New Delhi

• RES is a $1.5m-startup with expertise in energy efficient lighting and solar-based power products. My role was entrepreneurial and cross-functional, working across Sales, Marketing and Promotions, including Business Development.
• Aggressively built and managed account base consisting of medium and large businesses. Top-line impact of $200,000 in less than 8 months:
• Pivotal in finalizing the breakthrough first dealer relationships in 2 emerging states and expanded the distribution network into tier 2 and 3 cities, grew revenues from zero to $50,000;
• Demonstrated excellence in negotiating new business opportunities for energy efficient lighting, presented to medium-sized industrial units as potential customers and opened 2 new accounts worth $150,000.
• Formulated detailed opportunity matrix & marketing entry strategy for 2 new lines of products including home lighting systems, lanterns and portable UPS systems.
• Successfully headed a matrix team from product management, marketing, engineering & operation team in strategic sales processes.
• Managed end-to-end supply chain order delivery - Inventory management, testing, packaging and dispatch:
• Holds the merit of reducing lead times with suppliers in Shenzhen, China by atleast 20%.

Sep 2009 – Feb 2011 · 1 yr 5 mos · Malaysia

• Responsible for on-site execution and coordination on Sabah-Sarawak Gas Pipeline, owned by PETRONAS. Worked on-site in tough terrain and challenging weather conditions in the tropical rainforests in Sabah and Sarawak, Malaysia.
• Responsible for on-site execution of anti-corrosion protection of the 512-kilometer long downstream pipeline.
• Youngest member in the project team to get a National Anti-Corrosion Engineers (NACE) Level 2 Cathodic Protection certification from NACE HQ in Houston, Texas.
• Stellar role in turning around the Anti-Corrosion Unit and bringing about cost savings of $200,000 and mitigating project over-runs:
• Took over when supply-side and project schedules were suffering a time lag of 3 months, worked closely with Chinese suppliers to integrate supply and on-site execution to bring the lag down to zero;
• Implemented Quality Control and cut down on excess orders of materials and supplies, resulting in 25% material cost savings and 50% less inventory.
• Improved on-site coordination with the sole subcontractor by gaining proficiency in the local language within 6 months and overcoming communication barrier. Expedited calculations, design, inspection and documentation procedures.
• Interacted with locals directly and taking care of their complaints, instead of waiting for the PR team to arrive on-site; thereby decreasing downtime at site by at-least 10%.