Ravi Shankar Kumar 🇮🇳 — CEO
I also walked the founder’s path — twice. I built two startups from scratch. Both ultimately didn’t make it — but those years gave me scars, stories, and a stubborn optimism. I failed, yes — but I learned how to build, how to lead with nothing but belief, and how to serve customers with dignity and empathy. A Journey of Grit, Growth & Giving Back If you asked me where it all began, I’d say: In the small lanes of Patna, where dreams were bigger than the city itself. Growing up, I never let geography define my destiny. I believed that I could carve my path with grit and heart, no matter how far from the usual roadmap. 🌱 The Early Days — Learning the Value of Hard Work My career started in banking at Standard Chartered Bank. What many saw as a job, I saw as a launchpad*. Over 8 years, I grew from Senior Associate to Assistant Manager — leading teams, managing credit card operations, and even stepping in as Backup Branch Manager. More than titles, I learned this: Customer experience is not a department — it’s a mindset. The awards I earned reminded me that dedication and care always pay off. The Entrepreneurial Leap — Building What Matters I took the leap into entrepreneurship twice: ZenGages: Bridging the skills gap for Tier II & III students. We touched 10,000+ lives, built a team of 30+, and earned mentorship from IIM Bangalore. The biggest lesson? Impact beats scale. visav.is: A remote team experience platform. Raised €100K, joined Y Combinator’s build sprint, and reached 200+ daily active users. The lesson here? *Timing and market fit matter most.* 🏦 Leading Digital Transformation At Equitas Small Finance Bank, I led 37+ digital projects — from launching Tab Banking across 500+ branches to boosting NPS Now at FinAGG Technologies, I’ve raised CSAT, rolled out AI VoiceBots, and led fintech projects like GST Suvidha Provider approval — all while managing a full HR ecosystem. Every day, I’m focused on blending technology with customer-first strategies to build smarter, faster financial services. 💡 What I Bring * Building startups from zero * Scaling digital banking innovations * Leading teams of 30–100+ professionals * Blending technology with customer obsession — CRM, AI, GenAI * Driving results that move the needle 📚 Always Learning PMP, Lean Six Sigma Black Belt, Y Combinator Startup School, IIM Bangalore NSRCEL — but more than certifications, I value curiosity and growth. 🤝 Let’s Connect If you believe in turning failures into fuel, building customer-first solutions, and dreaming big — I’d love to connect.
Stackforce AI infers this person is a Fintech leader with expertise in customer experience and digital transformation.
Location: Noida, Uttar Pradesh, India
Experience: 14 yrs 3 mos
Skills
- Customer Experience Management
- Digital Strategy
- Digital Transformation
- Customer Success
- Product Management
- Startup Management
- Customer Engagement
- Mentorship
- Branch Banking
- Customer Relationship Management
- Customer Support
- Client Management
Career Highlights
- Built two startups with impactful lessons
- Led 37+ digital transformation projects
- Expert in blending technology with customer experience
Work Experience
FINAGG Technologies Private Limited
Strategy, Customer Experience & People Leadership | Driving Innovation, Engagement | CEO's Office (1 yr 9 mos)
Equitas Small Finance Bank
Associate Vice President- CX Projects (1 yr 2 mos)
visavis
Co-founder | Customer Success | Product| Make remote teamwork feel like face-to-face | (1 yr 7 mos)
Vel Tech Technical University TBI
Startup Mentor (1 yr 11 mos)
ZenGages
Founder - CEO (3 yrs 3 mos)
Standard Chartered Bank
Backup Branch Manager (2 yrs 2 mos)
Customer Service Team Lead (2 yrs 11 mos)
Senior Associate (1 yr 5 mos)
Associate (1 yr 4 mos)
Education
Startup School at Y Combinator
Startup Program - NSRCEL at Indian Institute of Management Bangalore
Master of Business Administration - MBA at ICFAI University
Bachelor of Commerce - BCom at Patna University
